ServiceNow Technical Architect

Guidehouse•Tysons, VA

2d•Hybrid

About The Position

Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform. Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives. Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions. Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine. Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns. Establish and enforce platform governance, development standards, and architectural guardrails. Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions. Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability. Design and implement reusable and scalable platform components aligned with ServiceNow best practices. Lead platform lifecycle management, including upgrade planning, regression strategy, and release management. Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control. Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges. Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes. Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics.

Requirements

Minimum of TEN (10) years of relevant experience, including SEVEN (7) years of hands-on ServiceNow experience
Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations
Bachelor’s degree in an IT-related field
Active ServiceNow Certified System Administrator (CSA) certification
Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation
Demonstrated experience designing and implementing complex enterprise integrations
Experience with platform scalability, performance tuning, and instance optimization
Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP)
Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards
Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery
Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions
Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust (active DHS Public Trust preferred)
US Citizenship is contractually required for this role
Selected candidate must be able to commute to the client site when needed

Nice To Haves

ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)
Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies
Prior experience leading enterprise-scale ServiceNow transformations or platform consolidations
Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)
Familiarity with enterprise architecture frameworks (e.g., TOGAF)
Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)
Background supporting Authority to Operate (ATO) processes in federal environments
Experience in federal consulting or public sector environments
Strong alignment with ITIL/ITSM best practices

Responsibilities

Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform
Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives
Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions
Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine
Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns
Establish and enforce platform governance, development standards, and architectural guardrails
Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions
Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability
Design and implement reusable and scalable platform components aligned with ServiceNow best practices
Lead platform lifecycle management, including upgrade planning, regression strategy, and release management
Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control
Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges
Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes
Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend