ServiceNow Systems Administrator, Mid

Booz Allen Hamilton•Usa, FL

7d•$61,900 - $141,000

About The Position

ServiceNow Systems Administrator, Mid The Opportunity: Your combination of people skills and ServiceNow administration knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology of our clients? We’re looking for a system administrator who specializes in ServiceNow platform administration to help us operate and maintain our client's ServiceNow platform.

Requirements

6+ years of experience in an IT field
3+ years of experience as a ServiceNow Administrator including supporting platform configuration, maintenance, and issue resolution
Knowledge of ITSM processes and CMDB administration
Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements
TS/SCI clearance
HS diploma or GED
DoD 8570 IAT II Compliant Certification
DoW 8140 compliant Certification under the Work Role Code 451- Systems Administrator-Intermediate level or higher such as COMPTIA Security+, Cloud+, GIAC GICSP, GSEC, or ISC 2 SSCP Certification

Nice To Haves

2+ years of experience in an IT field
Experience with ServiceNow modules such as ITSM, ITOM, HAM, or SAM and ServiceNow integration tools and APIs
Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
Experience with ServiceNow scripting languages such as JavaScript, Glide, or GlideScript and web technologies such as HTML, CSS, or AJAX
Knowledge of database management and SQL including MariaDB
Knowledge of ITIL processes and ServiceNow best practices
Possession of strong technical documentation, communication, and stakeholder collaboration skills
Bachelor's degree
ServiceNow Certified System Administrator (CSA) Certification
ServiceNow Certifications such as Certified Implementation Specialist Certification

Responsibilities

Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability.
Support the implementation and testing of new modules, applications, and enhancements based on business requirements.
Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders.
Apply established best practices for ServiceNow administration, including system security, user access, and data integrity.
Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed.
Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity.
Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure.
Create and maintain documentation for system configurations, processes, and procedures.
Monitor system performance metrics and report issues and recommendations for improvement to senior administrators.
Stay current with ServiceNow features and updates relevant to assigned duties.
Support ServiceNow license management and governance activities such as user, app, API usage, and custom tables.
Help clients overcome tough challenges through monitoring and performance management.
Identify problem areas and opportunities for improvement in a mission-critical network.
Turn metrics into information and articulate their meaning.
Focus on growing as a team, sharing techniques, working through challenges, and developing new methodologies together.
Resolve daily challenges.