ServiceNow Support Intern - Summer 2027

Cox Enterprises • Atlanta, GA

1d • $24 - $36 • Hybrid

About The Position

We are seeking a motivated and detail-oriented intern to join our ServiceNow Support and Operations team. This internship offers an excellent opportunity to gain hands-on experience with ServiceNow, a leading IT service management platform. The intern will assist in providing technical support, managing operations, and ensuring the smooth functioning of the ServiceNow system. At Cox, you’ll be exposed to meaningful and challenging work. You’ll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on. You’ll experience real accountability to develop your professional skills. You’ll expand your network and professional toolbox through exposure to senior leaders. You’ll help us build a bold future that is sustainable, accessible and inclusive.

Requirements

• College student pursuing a bachelor's degree in Computer-Science, Engineering, Information Systems or related discipline with a GPA of at least 3.0
• Motivated self-starter with strong interpersonal skills
• Excellent communication and interpersonal skills.
• Eagerness to learn and adapt to new technologies and processes.
• Strong analytical, creative thinking and problem-solving skills
• Foundational understanding Microsoft Office 365 software products
• Foundational understanding of a software development language
• Foundational understanding of cloud applications
• Ability to work independently as well as in a team-oriented environment
• Ability to work in a fast-paced environment with dynamically changing priorities
• Comfortable with relying upon judgement in carrying out responsibilities
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Assist in the daily operations and maintenance of the ServiceNow platform.
• Provide technical support to end-users, troubleshooting and resolving issues promptly.
• Collaborate with team members on new features and updates.
• Monitor system performance and generate reports to identify areas for improvement.
• Document processes, procedures, and best practices for future reference.
• Participate in team meetings and contribute to operations planning and execution.

Benefits

• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern