ServiceNow Sr Lead Architect

Cox Enterprises • Raleigh, NC

20h • Hybrid

About The Position

RapidScale is seeking a ServiceNow Architect who operates as a Product Owner. This is a senior, hands-on role requiring deep technical expertise, strong product thinking, and a collaborative, forward-looking mindset. The ideal candidate is passionate about great design, technical rigor, and continuous improvement, and is comfortable leading both strategy and execution. This role reports through the Strategic Portfolio Management Office within Operations and collaborates across and outside of the enterprise. As a Lead Architect, you will drive ServiceNow design excellence, own the product roadmap, and deliver high-impact solutions for our clients.

Requirements

• Bachelor’s degree in computer science, IT, engineering, or similar and applicable field of study AND 4+ years in cloud infrastructure technologies.
• 10 + years implementing enterprise IT systems, applications, and infrastructure.
• 8+ years of experience leading ServiceNow architecture engagements.
• Deep understanding of ServiceNow core infrastructure, CMDB, ITSM, CSM, SPM, and GRC.
• Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS, etc.) and ServiceNow application development best practices.
• Experience with ServiceNow integrations, including REST APIs, SOAP, and other integration methods.
• At least one full lifecycle ServiceNow implementation in the role of a lead architect
• ServiceNow CTA (Certified Technical Architect).

Nice To Haves

• Ability to work in a fast-paced, agile environment and manage multiple priorities effectively.
• Knowledge of platform engineering and DevOps practices and tools.
• Technology Service Provider experience.
• Proven understanding of ITIL certifications.

Responsibilities

• Packages IT elements into repeatable deployments using automation techniques and technologies.
• Collaborates with other teams (IT DevOps, Security, and Operations) to develop detailed application implementation solutions for the ServiceNow platform
• Architects, develops, builds, implements and maintains highly secure, compliant, resilient, cost-effective, and high-performing solutions for assigned groups or disciplines.
• Ensures team-wide application of standard operating procedures for development, deployment, support, break-fix, and systems management.
• Facilitates/collaborates with RapidScale teams and our implementation partner to develop our ServiceNow roadmap based on our business needs that drive value to our customers.
• Prioritizes and manages our backlog and oversees our implementations to ensure program execution aligns with product strategy.
• Defines KPIs, assesses product performance, and develops a path forward to close gaps.
• Provides cloud architecture advice and support across overlapping programs, portfolios, and business lines.
• Plans, designs, develops, tests, and troubleshoots ServiceNow architecture as well as other cloud-based applications.
• Drives structuring of the product vision, roadmap, priorities, nonfunctional requirements and solution demo activities.
• Facilitate value stream mapping workshops (cross-functional) to visualize the end-to-end software delivery flow, identify non-value-added steps, bottlenecks, rework, and delay sources analogous to cloud solutions.
• Provides expertise on decisions and priorities related to the enterprise’s overall systems architecture as it relates to ServiceNow
• Drives structuring of the product vision, roadmap, priorities, enablement, and solution demo activities within the current platform as well as future-state capabilities.
• Offers guidance on technical aspects, including AI, of ServiceNow development and integration to ensure strategies, roadmaps, policies, standards, and practices are aligned.
• Works with stakeholders to align the ServiceNow architecture to align the architectural direction with the solution intent.
• Lead high-level discussions with executives to align architectural strategies with broader transformational initiatives.
• Collaborate with various teams to understand their needs and design solutions that drive usability in the ServiceNow platform.
• Performs application design, configuration, extension, integration, performance tuning builds, supports and maintains integration between ServiceNow and other enterprise solutions.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior