About The Position

FIRSTNET GLOBAL LLC is looking for a ServiceNow SPM Certified Architect for a contracting position. This is a Lead Level BPC or TC role with multiple remote openings. The company, FirstNet Global, is a WMBE-certified company offering a range of services including IT consulting, Software Development, Cyber Security, Cloud and DevOps services, ServiceNow solutions, and Staffing Services worldwide. They are headquartered in Dallas, Texas, USA, and utilize best-in-class technologies to help clients achieve quality and cost-effective results. Their vision is to be the most trusted partner for their customers, ensuring reliability and excellence, and their mission is to provide a positive and results-oriented business experience, focusing on client success and satisfaction. They foster a positive workplace environment, emphasize performance quality, and drive productivity. FirstNet Global is also committed to various social causes.

Requirements

  • ServiceNow SPM certification is required.
  • Minimum of 10 years of experience in ServiceNow implementations and architecture.
  • Strong understanding of ServiceNow modules, workflows, and integrations.
  • Proven experience in stakeholder management and client-facing roles.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently in a remote environment.
  • Strong communication skills, both verbal and written.

Nice To Haves

  • Experience with Agile methodologies is a plus.

Responsibilities

  • Design and implement ServiceNow SPM solutions tailored to client needs.
  • Collaborate with cross-functional teams to gather requirements and deliver optimal solutions.
  • Conduct workshops and training sessions for stakeholders on ServiceNow functionalities.
  • Analyze and enhance existing processes to improve efficiency and effectiveness.
  • Provide expert guidance on best practices and industry standards for ServiceNow.
  • Develop and maintain technical documentation for all implemented solutions.
  • Support troubleshooting and resolve technical issues related to ServiceNow SPM.
  • Stay updated on ServiceNow releases and new features to leverage for client benefit.

Benefits

  • Competitive salary
  • Opportunity for advancement
  • Flexible schedule
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