ServiceNow Specialist

Payments Canada•Toronto, ON

7d•Hybrid

About The Position

Payments Canada is seeking a ServiceNow Specialist to join their Service Management Office. This role is crucial for administering, maintaining, and supporting the ServiceNow platform and its repositories, including CMDB and Assets. The specialist will be responsible for assessing architectural solution deployments and implementing necessary modifications and enhancements to the platform to support new solutions. This position offers an opportunity to work within a dynamic organization at the forefront of the Canadian payment ecosystem, ensuring financial transactions are carried out safely and securely.

Requirements

Post-secondary education in Computer Science or related fields.
Minimum of three (3) years of experience working with ServiceNow.
Knowledge of infrastructure architecture solutions & deployments.
Ability to work independently with minimal supervision, has a focus on ensuring the accuracy of platform repositories and solutions documentation.
Demonstrated analytical and planning skills with experience in performing technical assessments.
Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.
Occasional travel is required to Payments Canada offices and data center locations.

Nice To Haves

Experience with the ServiceNow platform is considered an asset.
Experience with scripting languages such as JavaScript is considered an asset.
ITIL certification is considered an asset.

Responsibilities

Perform ServiceNow platform administration activities.
Provide support to ServiceNow platform users.
Maintain the ServiceNow platform repositories on a day-to-day basis.
Work closely with Payments Canada’s technology groups and third-party vendors to define the required configuration items in the ServiceNow platform repositories to support the solution being deployed and operated.
Monitor the operation of configuration discovery tools to ensure CMDB assets and configuration accuracy.
Participate in scheduled platform upgrades, perform required testing activities.
Perform platform development activities with the ServiceNow platform.
Maintain necessary documentation.
Adopt the use of an ongoing continuous improvement methodology.
Continuously learn about the ServiceNow platform and service management practices.

Benefits

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible)
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.