ServiceNow Solution Architect

TATA Consulting Services • Edison, NJ

49d • $116,200 - $157,200

About The Position

TCS is seeking a ServiceNow Solution Architect with ITSM/ITOM/IRM/integration experience. Responsibilities include: Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure. Gathering Business services and associated application services list and details from client team. Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps. Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients. Create and execute development plans as appropriate to meet changing needs and requirements.

Requirements

• 10 - 13 years of relevant experience with strong hands-on technical skills
• Bachelors or Masters Degree, ServiceNow competencies
• Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow
• Wide exposure on ServiceNow ITOM Implementation, Configuration and Customization
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• Expertise in Custom module implementations.
• Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
• Good Communication and presentation skills, Client handling
• Thought leadership - Steer the team towards success by creating a trust environment.
• Good at creating required information for Reporting and Dashboards

Responsibilities

• Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams
• Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.
• Gathering Business services and associated application services list and details from client team.
• Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.
• Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment
• Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management
• Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
• Create and execute development plans as appropriate to meet changing needs and requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees