Senior Solution Architect, ServiceNow Platform

ServiceNow • San Diego, CA

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About The Position

About the Team Join a high-impact team of solution architects at the heart of our enterprise technology ecosystem. The ServiceNow Digital Innovation and Transformation team, part of Digital Technology umbrella, is responsible for the solutioning and design of GTM technologies including our own ServiceNow platform. The Impact You’ll Make Our Digital Technology (DT) team doesn’t just build for others—we use and showcase our own products to power transformation from within. In this role, you’ll play a key part in shaping the future of our GTM ecosystem. This Senior Solution Architect will bring a blend of strategic leadership and deep technical expertise to design and drive the architecture for our next-generation GTM solutions. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience if preferred.
• 12+ years of experience across solution architecture, software development, and enterprise systems.
• 5+ years of experience working with or implementing solutions on the ServiceNow platform.
• Proven leadership experience in managing and developing architecture or technical teams.
• Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes.
• Hands-on experience implementing complex sales motions and partner models.
• Demonstrated ability to translate abstract business needs into well-structured system and process architectures.
• Strong communication, stakeholder management, and influencing skills across all levels of the organization
• Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking.

Responsibilities

• Drive Architecture for complex initiatives across the Marketing, Sales, and Partner domains, especially in the lead-to-cash area.
• Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
• Collaborate with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
• Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy.
• Define and enforce architectural standards and ensure solution integrity across programs.
• Continuously assess emerging technologies and architecture trends to inform future-state architecture.
• Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams.

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees