ServiceNow Architect

CACI•Arlington, VA

12d•Onsite

About The Position

CACI is seeking a ServiceNow Architect to design highly complex, mission-critical scoped and global applications for the Department of Homeland Security. As a Senior Architect, you will lead development team architects and developers in delivering services in compliance with customer contracts and industry best practices. You will support development teams working alongside of architects, developers, scrum masters, business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically in solving urgent mission issues, supporting end to end platform development from back-end configuration to Self-Service Portals. 3 days a week onsite in Arlington, VA are required

Requirements

U.S. citizen with the ability to attain DHS EOD
BA + 15 years applicable experience
Must be able to report onsite weekly in Arlington, VA
1 or more active ServiceNow certifications
Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool
Experience integrating ServiceNow with external systems through SOAP or REST web services
Experience with Okta and SSO technologies
Experience using the Workflow Editor to configure workflows

Nice To Haves

Experience ServiceNow ITSM, ITAM, SecOps, and scoped applications
Experience with ServiceNow Customer Service Mgmt. (CSM)
Experience with custom ServiceNow apps built using Angular

Responsibilities

Serve as primary technical point-of-contact for projects.
Ensure quality of work delivered by technical teams, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.
Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.
Support development teams to write/estimate stories, monitor developers’ work, and own overall quality and delivery of development.
Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.
Perform Sprint demos and deliver any purchased development artifacts, documentation, and knowledge transfer activities.
Collaborate with Development Managers to monitor for scope creep and resolve critical path technical issues.
Mentor architects and developers on technical design standards and best practices.
Maintain expert knowledge of the ServiceNow platform and products.
Research technology partner or other vendor solutions in context of client requirements for integration.
Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams
Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements.
Provide technical guidance and support to junior and mid-level staff.
Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment.
Create and maintain system design and operations documentation.
Ensure all development is created in alignment with ServiceNow Technical Best Practices.