ServiceNow Architect

Seneca Holdings•Washington, DC

13d•$90,000 - $120,000

About The Position

Great Hill Solutions is seeking a ServiceNow Architect in Washington, DC. This position supports a government client by providing strategic oversight and effective management of IT resources. The office promotes collaboration, transparency, and data-driven decision-making to ensure IT investments align with organizational objectives and deliver measurable value to the mission.

Requirements

Active Secret Clearance required.
ServiceNow Certified System Administrator (CSA) certification required; additional ServiceNow certifications strongly preferred.
Demonstrated experience delivering complex ServiceNow SPM implementations involving multiple stakeholders, with a track record of recommending and implementing solutions that drive exceptional outcomes.
Strong understanding of Oracle database structures and functionality.
Experience in a client-facing role within a professional services organization, designing and delivering solutions to market.
Ability to work independently and collaboratively within a team, with strong client engagement and project management capabilities.
Excellent problem-solving, time management, and proactive communication skills; able to present technology as a business enabler.
Self-starter with adaptability to evolving project requirements.
Effective communicator, able to build relationships across all organizational levels, including technical and non-technical audiences.
Reliable in meeting tight deadlines, with high attention to detail and a commitment to maintaining clear customer expectations throughout the engagement lifecycle.

Responsibilities

Engage stakeholders to gather business requirements and analyze Oracle functionalities, processes, and data models to inform ServiceNow solutions.
Serve as the Strategic Portfolio Management (SPM) Platform Architect for ServiceNow engagements, proposing, designing, and leading SPM solution delivery based on client requirements.
Partner with clients to understand long-term enterprise goals, assess how ServiceNow SPM capabilities integrate with their application ecosystem, and develop a strategic roadmap to advance organizational objectives.
Lead the delivery of high-quality SPM technical solutions, ensuring alignment with customer requirements and adherence to ServiceNow best practices and standards.
Design and implement robust data migration strategies from Oracle to ServiceNow, maintaining data integrity throughout the process.
Develop and execute comprehensive test plans, including user acceptance testing (UAT), to validate system functionality and data accuracy.
Provide training and develop clear documentation to support user adoption of the ServiceNow platform.
Remain current on ServiceNow features, best practices, and release updates to ensure optimal platform utilization.