ServiceNow Architect

DMI • Washington, DC

15h • Hybrid

About The Position

DMI, LLC is seeking a ServiceNow Architect to join us. We need a ServiceNow Architect to lead the delivery and future state solution of a large-scale ServiceNow initiative. Scope includes supporting the ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules. This will include operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way — not just the fast way.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• ServiceNow Certified System Administrator (CSA)
• Minimum 7+ years of ServiceNow experience.
• 3+ years acting as a ServiceNow Architect or Design Authority.
• Deep expertise in: ITSM (Incident/Problem/Change/Request), ITOM, ITAM, Security operations, Strategic portfolio management, IntegrationHub & Flow Designer
• Strong understanding of non-functional requirements: performance, security, upgradeability, and release management.
• Proven experience leading cross-functional delivery teams.

Nice To Haves

• ServiceNow support for a large enterprise or public-sector environment
• Platform automation: Automated Test Framework (ATF), pipelines, CI/CD
• Service Mapping, ITOM, Performance Analytics
• Certified Implementation Specialist (CIS) — ITSM / Discovery / CMDB / CSDM
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA) – highly preferred
• ITIL v4 Foundation or higher.

Responsibilities

• Own ServiceNow platform architecture, roadmap, and design standards.
• Lead alignment across applications, infrastructure, and services.
• Architect integrations (directory/identity, monitoring/event management, ERP/finance, endpoint management tools).
• Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines.
• Guide product owners, developers, and admins; approve solution designs.
• Ensure performance, scalability, and upgrade readiness.
• Build dashboards that show operational value and outcomes (not just activity).
• Reduce technical debt; streamline change/incident/problem workflows.

Benefits

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees