ServiceNow Solution Architect

Quest Diagnostics Incorporated • Secaucus, NJ

42d • $155,000 - $165,000

About The Position

The ServiceNow Solution Architect is a leadership role focused on designing and implementing ServiceNow solutions to meet organizational needs. They are responsible for the overall architecture, design, and integration of the ServiceNow platform, ensuring it aligns with strategic business goals and technical standards. This involves analyzing business processes, developing technical solutions, and guiding the implementation and integration of ServiceNow with other systems.

Requirements

• 7+ years of experience in the ServiceNow platform support
• 5+ years of experience liaising with stakeholders
• 5+ years of leading a team of developers
• Significant role in implementation and support of ServiceNow including but not limited to ITSM, ITOM, Asset Management, BCM, Field Service Mgmt modules.
• ServiceNow platform certification(s)
• Ability to multi-task
• Analytical skills
• Ability to follow verbal or written instructions
• Think analytically
• Effective oral and written communication skills
• Handling stress & emotions
• Concentrating on tasks
• Making decisions
• Adjusting to change
• Examining/observing details
• Sitting for long periods at a time
• ServiceNow best practices
• ITSM, ITOM, BCM, Asset & FSM Modules
• Agile
• Leadership
• Design standards

Responsibilities

• Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability.
• Design accountability for Organization's ServiceNow strategic platform
• Lead the ServiceNow design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects
• Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization's governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
• Co-ordinates design and development activity within a program, acting as custodian of plans and policy for the platform.
• Stays current on ServiceNow products, architecture and applicable integrated technologies
• Responsible for supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow platform. The role will work closely with the business, 3rd party development partner and IT teams.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees