ServiceNow Solution Architect - IRM/GRC (Canada)

NewRocket • Calgary, AB

23h • Remote

About The Position

NewRocket, a global, full-service Elite ServiceNow partner, is seeking an IRM/GRC ServiceNow Solution Architect for their Security, Risk & Resilience team. This role is responsible for designing, delivering, and deploying technical solutions on the ServiceNow platform, specifically focusing on IRM/GRC solutions. The Solution Architect will oversee development team members in large-scale projects, ensure high customer satisfaction, and contribute to NewRocket's reputation as a premier ServiceNow partner.

Requirements

• 5-7 years of experience working in professional services, GRC, and/or ServiceNow.
• Experience with ITSM, GRC, and security systems integrations and implementations.
• Advanced knowledge and experience with Security and GRC technologies (e.g., ServiceNow, Archer).
• Ability to develop overall architecture and implementation plans for broad-scope or complex projects.
• Demonstrated experience with multiple implementation methodologies/SDLC.
• University degree or college diploma in Computer Science, Technology, Software Development, Business Information Sciences, or other degree/diploma related to software programming or coding, or equivalent experience.

Nice To Haves

• Experience with integrations that specialize in automation of continuous monitoring solutions.
• Exposure to ServiceNow Automated Test Framework (ATF), testing software, developing test plans, or regression testing.

Responsibilities

• Design, build, and maintain solutions for clients on the ServiceNow GRC platform.
• Assist with proposal development, scoping engagements, and driving solutions in an advisory capacity for enterprise-level GRC projects.
• Develop roadmaps for broad or complex implementation projects.
• Participate on project teams that define, design, and develop IRM/GRC solutions on the ServiceNow platform based on client requirements.
• Configure and code solutions for clients' IRM GRC solutions.
• Prepare Requirement, Design, or Test Plan documents as part of the project.
• Help define and estimate sprints for Agile projects.
• Provide guidance and instruction on showing end users how to use the built solution.
• Demonstrate problem-solving skills as part of designing and developing IRM/GRC solutions.
• Integrate ServiceNow with different systems using REST/SOAP and Integration Hub.
• Build reports and dashboards using the performance analytics application.
• Provide subject matter expertise and industry best practices.
• Provide architecture and technical direction for design and implementation.
• Provide technical guidance, direction, and oversight to project team members.
• Lead sprints to build, review, and refine use case functionality.
• Conduct training and knowledge transfer.
• Develop training and knowledge transfer documentation.

Benefits

• Commitment to a diverse and inclusive workplace.
• Valuing and celebrating diversity.
• Respecting and hearing every employee.
• Equal opportunity workplace and affirmative action employer.
• Providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree