ServiceNow Software Developer

Ford Motor • Dearborn, MI

3d • Hybrid

About The Position

In this position, we are looking for a ServiceNow Software Developer to join a team responsible for maintaining and continuously improving the ITSM platform. This role will work closely with a lead developer, a UI designer, and a project manager to deliver new features, integrations, and process improvements.

Requirements

• 3+ years of hands on ServiceNow development experience, including scripting (JavaScript, GlideRecord, Glide APIs), Flow Designer, Design Studio
• Experience building and supporting ServiceNow integrations with third party platforms (e.g., security tools, contact center platforms, or similar enterprise systems)
• Solid understanding of ITSM processes (Incident, Request, Change) and how platform configuration supports them
• Ability to independently scope, estimate, and deliver moderately complex technical work with minimal oversight

Nice To Haves

• Consistently delivers assigned stories and tasks at a pace and complexity appropriate to an experienced individual contributor, without requiring significant hands on assistance
• Produces clean, well documented, production ready work that requires minimal rework
• Builds trust with stakeholders by communicating clearly, including delivering direct answers when a request cannot be accommodated
• Actively contributes to team standards, documentation, and knowledge sharing beyond individually assigned work.

Responsibilities

• Design, build, and maintain ServiceNow applications, workflows, forms, and notifications, including scripting business rules, client scripts, UI policies, and Flow Designer automations
• Develop and support integrations between ServiceNow and third party platforms or internal systems, including researching vendor requirements, troubleshooting connection issues, and documenting integration configurations and ownership
• Analyze and resolve incidents, tasks, and stories assigned through the team's JIRA and ServiceNow backlog, balancing incoming requests with planned project work
• Support platform upgrades, ATF (Automated Test Framework) maintenance, and regression testing to ensure platform stability through release cycles
• Contribute to development standards and best practices for the team, ensuring code quality, maintainability, and consistency across deliverables
• Participate in requirements gathering and design discussions with process owners, architecture, and platform teams to scope new work accurately
• Support ad hoc requests, custom forms, and notification builds as business needs arise
• Continuously build ServiceNow platform knowledge, including staying current on new capabilities such as AI and Predictive Intelligence features, and applying them where relevant

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed