ServiceNow Senior ITOM/CMDB Technical Consultant

Windward Consulting

1d•Remote

About The Position

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

Requirements

ServiceNow Mainline Certifications in Discovery and Data Foundation
Expertise in at least three full lifecycle ServiceNow implementations
5+ years of experience with ServiceNow with a strong focus on the Event management aned monitoring and integrations
Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises.
Deep experience modeling network, storage and compute infrastructure
Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services.
5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions
8+ years of professional services/consulting experience
3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
Demonstrable experience with ServiceNow JavaScript and glide queries
Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Nice To Haves

ServiceNow Certified System Administrator Certification (CSA)
CIS Discovery
CIS Data Foundations (CMDB and CSDM)
Micro certification Health log analytics
ServiceNow AIOPS certification
Web Development experience a significant plus
Javascripting experience
ITIL®v3 Expert designation

Responsibilities

Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans.
Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. Model network, storage, and other infrastructure in within the CMDB.
Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.
Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria.
Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.