ServiceNow CMDB Engineer

AT&T•Bothell, WA

1d•$143,800 - $215,800•Onsite

About The Position

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won't just imagine the future, you'll create it.

Requirements

Expert level knowledge of ServiceNow CMDB, including data model, IRE, Discovery, Service Mapping, and scoped applications; best-in-class CMDB governance and data quality practices.
Advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of Agentic AI workflows and Gen AI use cases; Power BI, Python.
Establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance reviews for enterprise-wide CMDB implementation.
Required 3+ years in Systems Engineering, ITSM, or CMDB platform roles
Expertise in ServiceNow CMDB, IRE, Discovery, scoped application development, SQL, and data analytics
Experience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools (e.g., ServiceNow)
Modern enterprise CMDB governance, attestation and certification design patterns, and data policy enforcement
Advanced expertise in Excel, PowerPoint, Power BI

Nice To Haves

BS/BA in Computer Science
Preferred Tools (modern CMDB and data quality tooling for Agile and DevOps environments)
Jira Align, JSM, Jira Cloud, Git for enterprise change and release management
Relevant certifications (ServiceNow CIS-CMDB, ServiceNow CIS-Discovery, SAFe, Agile, DevOps, AI/ML)

Responsibilities

Partner with the CMDB Steward to operationalize CMDB standards across AT&T's ServiceNow platform.
Drive enforcement, development, health, and data analysis that move CMDB from fragmented, source-specific practices to a mature enterprise model.
Embed data-driven and AI-enabled capabilities such as automated data validation, ownership remediation, and intelligent quality reporting across hydration, transformation, and discovery.
Build scalable, high-availability components for CMDB enforcement, attestation, certification, and exception handling.
Integrate automation, AI, and data analytics for efficiency and consistency.
Apply the CMDB Data Enforcement Standard and Transformation Architecture Standard to in-flight and proposed work.
Review HLDs and solution designs against the Platform Steward HLD Review Criteria.
Hold ingesting teams accountable for IRE participation, identifying attributes, ownership population, and reconciliation expectations.
Serve as a CMDB point of contact for hydration, transformation, and discovery teams during design, build, and operationalization.
Review data mappings, coordinate IRE rules, class selection, relationship modeling, and identifier strategy with source teams.
Build and maintain CMDB enforcement components, including business rules, script includes, ACLs, transform maps, and scoped app artifacts.
Implement attestation, certification, and exception handling logic in CMDB Data Policy App custom tables.
Develop tooling for stale record handling, cleanup jobs, and reporting surfaces.
Operate and improve KPI frameworks covering stale records, duplicates, ownership gaps, unmatched records, and group coverage.
Drive remediation campaigns across hydration, transformation, and discovery sources.
Maintain CI Group scope definitions and certification cadence.
Monitor scheduled jobs, discovery activity, and active transactions; intervene when jobs require kill or restart.
Build and maintain SQL queries supporting CI counts, ownership completeness, discovery counts, and CI Group reporting.
Produce ad hoc analysis to support governance decisions, audit findings, and executive briefings.
Validate transformation outcomes against baseline datasets.
Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.
Guide cross-functional engagements, foster innovation, and align CMDB solutions with business objectives.
Analyze platform performance, troubleshoot proactively, and minimize incidents.
Benchmark metrics and build dashboards for tracking progress.
Standardize CMDB processes with secure, auditable, and repeatable patterns.
Support attestation and certification cycles aligned to enterprise policy requirements.
Use post-deployment analytics to refine processes and adopt emerging trends.
Maintain clear documentation and deliver training on CMDB standards, enforcement patterns, and data quality practices to enterprise partners.
Mentoring; Drives Culture of Continuous Improvement

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone