ServiceNow (SAM) Developer - Hybrid in Alpharetta, GA

Arctiq • Duluth, GA

5d • Hybrid

About The Position

The ServiceNow Software Asset Management (SAM) Professional Developer is responsible for the technical implementation, configuration, and ongoing optimization of software license lifecycle management within the ServiceNow platform. This position requires advanced technical expertise with ServiceNow Publisher Packs, as well as Procurement integration through the Shopping Cart/Shopping Hub.

Requirements

• ServiceNow Platform Expertise: Strong proficiency with JavaScript within the ServiceNow platform, including ServiceNow APIs, Business Rules, Script Includes, and Flow Designer.
• System Integrations: Experience developing integrations using REST/SOAP APIs and Integration Hub to connect ServiceNow with external vendor portals and inventory management systems.
• Data Management: Hands-on experience with Transform Maps and Data Loads to import and manage large volumes of entitlement data from legacy systems.
• Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – Software Asset Management (CIS-SAM) certifications are typically required.

Nice To Haves

• Experience supporting SaaS License Management for cloud-based software vendors.
• Working knowledge of ITIL v4 best practices, with emphasis on Service Request Management and IT Asset Management.

Responsibilities

• ServiceNow SAM Pro Implementation: Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.
• Tier-1 Publisher Management: Configure, customize, and support Publisher Packs for complex software licensing, including: Microsoft (Office 365 SaaS license consumption, SQL Server core-based licensing, Windows Server infrastructure reporting), Oracle (database cluster views, Oracle-specific license reconciliation, Effective License Position (ELP) reports), and IBM (integration with IBM License Metric Tool (ILMT) for PVU-based licensing).
• Shopping Cart & Procurement Integration: Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment. Develop automated workflows for software deployment and license reclamation following catalog request approvals. Configure Asset Management and Procurement integrations to automatically create software entitlements from purchase orders.
• Software Optimization & Compliance: Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed