ServiceNow (SAM) Developer - Hybrid in Alpharetta, GA

Arctiq • Duluth, GA

7d • Hybrid

About The Position

The ServiceNow Software Asset Management (SAM) Professional Developer is responsible for the technical implementation, configuration, and ongoing optimization of software license lifecycle management within the ServiceNow platform. This position requires advanced technical expertise with ServiceNow Publisher Packs, as well as Procurement integration through the Shopping Cart/Shopping Hub.

Requirements

• Strong proficiency with JavaScript within the ServiceNow platform, including ServiceNow APIs, Business Rules, Script Includes, and Flow Designer.
• Experience developing integrations using REST/SOAP APIs and Integration Hub to connect ServiceNow with external vendor portals and inventory management systems.
• Hands-on experience with Transform Maps and Data Loads to import and manage large volumes of entitlement data from legacy systems.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) certification.

Nice To Haves

• Experience supporting SaaS License Management for cloud-based software vendors.
• Working knowledge of ITIL v4 best practices, with emphasis on Service Request Management and IT Asset Management.

Responsibilities

• Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.
• Configure, customize, and support Publisher Packs for complex software licensing, including Microsoft (Office 365 SaaS license consumption, SQL Server core-based licensing, Windows Server infrastructure reporting), Oracle (database cluster views, Oracle-specific license reconciliation, ELP reports), and IBM (integration with ILMT for PVU-based licensing).
• Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment.
• Develop automated workflows for software deployment and license reclamation following catalog request approvals.
• Configure Asset Management and Procurement integrations to automatically create software entitlements from purchase orders.
• Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed