ServiceNow Quality Assurance Analyst/Tester

MetaPhase Consulting

2d • $95,000 - $110,000 • Remote

About The Position

MetaPhase is seeking an experienced ServiceNow Quality Assurance Analyst / Tester to support a mission-critical U.S. Senate engagement. This role will lead quality assurance and testing activities across ServiceNow applications, with a particular focus on Automated Test Framework (ATF), IT Asset Management capabilities, user acceptance testing, and release readiness. The ideal candidate combines hands-on ServiceNow testing expertise with the ability to develop test strategies, engage directly with end users, resolve defects, and ensure solutions meet documented business and technical requirements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• 5+ years of relevant quality assurance, software testing, systems testing, or application testing experience.
• Hands-on experience testing ServiceNow applications in enterprise environments.
• Experience developing and executing automated tests using ServiceNow Automated Test Framework (ATF).
• Experience supporting ServiceNow IT Asset Management, including Hardware Asset Management (HAM), Software Asset Management (SAM), and/or Enterprise Asset Management (EAM).
• Demonstrated ability to develop QA strategies and test cases, facilitate UAT, troubleshoot defects, communicate testing status, and support reliable production deployments.
• Ability to obtain Public Trust Required; U.S. Citizenship required (NO EXCEPTIONS)

Nice To Haves

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant ServiceNow certification.
• Experience testing ServiceNow integrations, workflows, business rules, catalog items, forms, reports, or custom applications.
• Experience working in Agile/Scrum delivery environments and participating in sprint planning, backlog refinement, demos, and retrospectives.
• Experience using defect and requirements management tools such as Jira, Azure DevOps, or similar platforms.
• Prior consulting or technology delivery experience supporting Federal Government or Legislative Branch clients.
• Experience creating reusable QA processes, automated testing assets, testing documentation, and continuous improvement recommendations.

Responsibilities

• Design, implement, and execute system, functional, regression, integration, and user acceptance testing to validate requirements and system reliability.
• Develop, maintain, and enhance automated ServiceNow test scripts using Automated Test Framework (ATF) and other appropriate testing tools.
• Create test plans, test cases, test scenarios, traceability documentation, test data, and status reports for complex ServiceNow applications.
• Lead and coordinate UAT with end users, document results, manage feedback, and support successful acceptance of new functionality.
• Identify, document, prioritize, track, and validate resolution of defects while partnering with developers, business analysts, and stakeholders.
• Provide QA subject matter expertise throughout the development lifecycle, including requirements analysis, risk assessment, test design, release planning, and deployment readiness.

Benefits

• We blend strategy and technology to solve tough problems for federal clients.
• We value authenticity, collaboration, continuous learning, and the opportunity to create practical solutions that make a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level