ServiceNow QA Tester

Nüvitek•Arlington, VA

4h•Remote

About The Position

Nüvitek is seeking a ServiceNow QA Tester to test ServiceNow applications and workflows, develop and execute test cases, and track defects. The role requires at least three years of experience in software testing and Agile environments, along with an active Secret security clearance and a bachelor's degree in a related field. The tester performs functional, regression, integration, and user acceptance testing; supports test automation where applicable; and collaborates with business analysts, developers, and stakeholders to clarify requirements and resolve testing issues. The position also supports UAT coordination, release readiness, production validation, and testing documentation, while ensuring results align with applicable security, compliance, and project requirements. Nüvitek describes its customer-centric mission as delivering innovative, cost-effective solutions and services that help customers adapt to dynamic environments. The company uses AI to assist with application review and may use Google Gemini for interview note-taking; hiring decisions are made by human reviewers.

Requirements

U.S. citizenship and an active Secret security clearance.
At least 3 years of experience in software testing, quality assurance, or test engineering.
At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms.
At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies.
A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes.
Experience performing functional, regression, integration, and user acceptance testing.
Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls.
Strong analytical, problem-solving, communication, and collaboration skills.
Exceptional attention to detail and commitment to thorough test coverage, accurate documentation, and clear defect reporting.
Ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables.
Sound judgment in resolving issues independently and escalating concerns when appropriate.

Nice To Haves

Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools.
ServiceNow Certified System Administrator (CSA) certification.
ISTQB Certified Tester Foundation Level (CTFL) certification.
Experience supporting federal technology programs or working in environments with applicable security and compliance requirements.
Experience supporting enterprise application enhancements, software releases, and workflow changes.

Responsibilities

Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows.
Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria.
Perform manual testing of forms, reports, configurations, workflows, and role-based access controls.
Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable tools, as applicable.
Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments.
Identify, document, track, and retest defects through resolution.
Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues.
Support UAT coordination, release readiness, production validation, and the collection of test evidence.
Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements.
Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery.