ServiceNow Project Manager

Sofka • Colorado Springs, CO

5d

About The Position

✨ Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?
Welcome to a team with a clear purpose: TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally! 🚀
Get ready and join this adventure!
What will you find in this career opportunity?
Technical and personal challenges to keep you growing and engaged.
A connected team, focused on your physical and mental wellbeing.
A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.
KaizenHub: A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It’s a challenge and a game at the same time! 🧠
Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.
What are we looking for?
A ServiceNow Project Manager with over 5 years of experience in tech project management and at least 3 years leading ServiceNow implementations within professional services firms. The ideal profile combines a deep mastery of ServiceNow implementation methodology, experience in ITSM modules, and a solid ability to manage hybrid methodologies. We are looking for someone with the vision to integrate technical solutions like REST API integrations and UI designs with strategic business needs.
This is a unique opportunity to make an impact in a dynamic environment, coordinating global teams and leading projects from conception to total success. If you are looking for a role where your technical and human leadership is the engine of change, this is the place for you.

Requirements

• Minimum of 5 years in technology project management, with at least 3 years specifically in ServiceNow implementations and a track record of 3 successful completed implementations.
• ServiceNow implementation methodology.
• Project management under hybrid methodologies.
• Mastery of ITSM modules (experience in other modules is a plus).
• Integrations via Web Services and REST APIs.
• User Interface (UI) design.
• ITIL v3 or v4 frameworks.
• Proficiency in Office365 suite, Smartsheet, and Scoro.
• Onshore/offshore team management and collaboration across different time zones.

Nice To Haves

• ServiceNow and ITIL v3/4 certifications

Responsibilities

• Plan, manage, and execute ServiceNow projects in direct collaboration with business leaders and technical teams.
• Ensure project delivery from inception to closure, guaranteeing compliance with defined timelines, budgets, and scope.
• Lead and coordinate multidisciplinary and global teams throughout all phases of the project lifecycle.
• Manage the project budget, validating estimates, tracking cost variances, and managing resources efficiently.
• Provide clear and concise communication to stakeholders and internal teams regarding project progress and status.
• Proactively mitigate risks and design creative solutions in collaboration with the technical team.
• Manage high-level management expectations and communication between teams distributed across different time zones (US and India).
• Oversee the quality of integrations and user interface design to ensure end-user satisfaction.

Benefits

• Technical and personal challenges to keep you growing and engaged.
• A connected team, focused on your physical and mental wellbeing.
• A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.
• KaizenHub: A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It’s a challenge and a game at the same time!
• Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.
• Professional growth: At Sofka, you’ll access a comprehensive learning ecosystem with resources to close skill gaps and develop your abilities. You decide how you want to grow!
• Be part of a supportive community with a shared purpose and strong values.
• Access continuous training, mentorship, and wellness programmes.
• Advance your career with meaningful experiences and a flexible work model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level