Project Manager - ServiceNow (SNOW)
About The Position
This role will support Unitedâs Employee Experience Initiative, focused on designing and deploying a centralized ServiceNow Employee Portal that integrates HR, Payroll, and Travel resources into a unified front-end platform. The contractor will partner with internal architects and implementation partners to: Build a new ServiceNow Employee Experience Portal Support migration from ServiceNow to Workday (Phase 1 & Phase 2) Simplify internal tools (Help Hub / Flying Together) Enable centralized access to HR services, payroll, and travel information for all employees Target completion for migration initiative: 2026
Requirements
- Driving Large Enterprise Initiatives
- Lead delivery to ensure product meets employee needs and business requirements
- Influence product direction and implementation decisions
- ServiceNow Employee Portal Build & Deployment
- Strong functional + technical experience in ServiceNow HRSD
- Experience designing ServiceNow Employee Experience Portals
- Communication & Stakeholder Management
- Translate technical concepts for HR and business stakeholders
- Partner across Product, HR, Payroll, and Technology teams
- ServiceNow HR Vertical (HRSD) â Functional + Technical
- Workday Integration Experience
- Third-Party Integrations with ServiceNow
- AI / Enterprise Search Optimization (within SNOW)
- Employee Portal Design & Development
- Exposure to Development (debugging modules; not hands-on coding)
- Present project plans, progress updates, risks, and solutions to senior leadership
- Develop ServiceNow Employee Experience Portal roadmaps
- Lead HR & Payroll use-case integrations with Workday
- Translate complex technical architecture into executive-level insights
- Drive technical decision-making in a team environment
Nice To Haves
- Conflict management
- Experience with AI/SNOW virtual agents
- Workday interfaces
- ServiceNow AI / Virtual Agent Experience
- Conflict Management
- Prior HR Platform Migrations
- Cloud Platform Exposure
- Knowledge Article / Internal Help Portal Implementations
Responsibilities
- Design and build ServiceNow front-end for employee HR experience
- Partner with system implementation vendors on integrations
- Support migration from legacy HR tools to Workday
- Advise on platform capabilities and risks
- Support portal advancement in Phase 2
- Debug ServiceNow modules when needed
- Work cross-functionally with HR stakeholders
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
