ServiceNow Product Owner

Worldpay • Cincinnati, OH

11h • Hybrid

About The Position

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or Green Card Holder. This position is hybrid 3 days per week in our Cincinnati, OH office. We will also consider hybrid candidates in Atlanta, GA. This position is not eligible for remote work. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a ServiceNow Product Owner to join our ever - evolving ServiceNow Platform team and help shape the future of global commerce.

Requirements

• A bachelor’s degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience
• Proven ServiceNow Product Owner or BA experience in a large enterprise environment
• Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
• Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks
• Experience facilitating requirements workshops and stakeholder sessions at senior level
• Strong analytical and problem-solving skills — able to decompose complex business problems into deliverable platform solutions
• Excellent written and verbal communication skills — able to present confidently to senior leaders and non-technical stakeholders
• Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities

Nice To Haves

• ServiceNow CSA certification
• CIS certification is a strong advantage

Responsibilities

• Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap
• Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables
• Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand
• Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units
• Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption

What This Job Offers

• Job Type: Full-time
• Career Level: Senior