ServiceNow Product Manager

eBay•Toronto, ON

42d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: We're looking for a strategic Product Manager to drive eBay's enterprise ServiceNow platform. This is an opportunity to scale a critical enterprise platform serving thousands of employees globally at a pivotal inflection point. You'll own the complete ServiceNow product lifecycle—from roadmap and vision to delivery and continuous optimization. This role combines strategic product ownership with hands-on execution, leveraging AI and data to amplify your impact and drive platform maturity, adoption, and business value across the enterprise. What you will accomplish: If you're a modern PM who uses AI daily to 3x your productivity, validates decisions with data instead of just stakeholder opinions, and excels at challenging requests to uncover real problems—this role offers high autonomy, executive visibility, and measurable impact from day one.

Requirements

AI & Data Proficiency (Required - Non-Negotiable)
Active AI Usage: Claude, ChatGPT, PM AI tools in daily work
Documentation Automation: AI-drafted stories, release notes, docs
Data Literacy: Analyze ServiceNow usage, validate stakeholder claims
Product Management Core Skills (Required)
3-5+ years PM experience
Discovery excellence, stakeholder management, prioritization
Requirements definition, Agile/Scrum, backlog management
Saying "no" diplomatically
Track record of challenging requests and value-based prioritization
ServiceNow Platform Knowledge (Required)
2-3+ years working with ServiceNow (PM, BA, or admin)
Understand ServiceNow data model, workflows, capabilities
Know OOTB vs. customization trade-offs
Familiarity with ITSM and GRC modules
Soft Skills (Critical)
Stakeholder Management: Build trust, influence without authority, say "no" diplomatically
Communication: Clear writing, executive presentations, facilitation
Execution-focused: Get stuff done, bias for action, accountable
Self-directed: Work independently, escalate strategically (not tactically)
Data-driven mindset: "Show me the data" default

Responsibilities

Drive product strategy independently - Own the roadmap, report progress to leadership, and make strategic product decisions
Optimize platform maturity & adoption - Improve existing modules (ITSM, TPRM, BCM, GRC), reduce technical debt, champion OOTB-first, and increase utilization
Demonstrate measurable ROI - Build business cases, track adoption metrics, and show platform value to justify continued investment
Leverage AI as your force multiplier - Join an AI-forward team that expects AI-augmented PM work (documentation, analysis, synthesis)
Make enterprise-wide impact - Influence thousands of employees across IT, HR, Finance, GRC, and Operations with direct executive visibility

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