ServiceNow Product Manager (Platform)

Corning•City of Corning, NC

1d•$149,110 - $205,027

About The Position

The Product Manager, ServiceNow Platform & Integrations owns the roadmap, backlog, governance, and value delivery for shared ServiceNow platform capabilities and enterprise integrations. Working across platform engineering, architecture, security, data, and product teams, this role turns business and technical needs into secure, reusable, and supportable solutions while balancing delivery speed, platform stability, and technical-debt reduction. The role sets strategy for ServiceNow platform capabilities and enterprise integrations; leads demand intake, prioritization, requirements, and delivery coordination; establishes integration standards and governance with architecture and security partners; and improves reliability, operations, and continuous improvement. It also serves as the main contact for stakeholders, communicates delivery priorities and risks, manages partner outcomes, and plans capacity, licensing, and infrastructure needs.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field; equivalent relevant experience will be considered.
10+ years of progressive IT experience, including 5+ years in ServiceNow platform architecture and enterprise integrations and 3+ years in a product, platform, or integration leadership role.
Strong knowledge of Integration Hub, spokes, APIs, scripted interfaces, webhooks, import sets, transform maps, MID Servers, and common authentication methods.
Experience defining integration strategy, managing technical backlogs, documenting requirements, governing API lifecycles, and supporting secure solutions from testing through production.
Demonstrated success delivering across multiple Agile teams.
Strong analytical, prioritization, facilitation, negotiation, and executive communication skills.

Nice To Haves

Experience integrating ServiceNow with enterprise identity, ERP, HR, monitoring, cloud, data, or collaboration platforms.
Experience with API gateways, integration platforms, event streaming, message queues, enterprise service buses, automated testing, CI/CD, source control, or ServiceNow deployment practices.
Knowledge of ITIL 4, product management, data governance, security, and compliance controls.
Advanced ServiceNow product, architecture, AI, or platform-governance credentials.

Responsibilities

Set the roadmap for ServiceNow platform capabilities and enterprise integrations.
Own product outcomes, priorities, service levels, and value delivery.
Establish secure, reusable integration patterns aligned with architecture and release plans.
Lead intake and prioritization for platform enhancements and integrations.
Translate needs into clear features, requirements, and success measures.
Coordinate dependencies, testing, production readiness, and support handoffs.
Define standards for secure, reusable, and upgrade-safe integrations.
Partner with architecture and security teams on connectivity and data controls.
Govern integration ownership, dependencies, lifecycle, and risk.
Monitor integration performance, availability, and transaction success.
Improve monitoring, incident response, continuity, and recovery practices.
Maintain platform currency, address vulnerabilities, and reduce technical debt.
Serve as the primary contact for platform and integration stakeholders.
Communicate priorities, risks, impacts, and delivery status to leaders.
Manage partner outcomes and plan capacity, licensing, and infrastructure needs.