ServiceNow Platform Manager - 1081

Quantinuum • Broomfield, CO

1d • $115,000 - $155,000 • Hybrid

About The Position

Quantinuum is seeking an experienced ServiceNow Platform Manager to serve as the primary internal owner and product lead for its ServiceNow platform. The role manages the platform roadmap, stakeholder demand, governance, vendor delivery, release coordination, and business outcomes, translating business requirements into well-defined, prioritized, and successfully delivered platform capabilities.

The position is based at Quantinuum’s Broomfield, Colorado location. Employees are expected to work at their assigned location, with the possibility of working remotely up to two days per week with approval. The manager partners across business and technical teams to improve processes, oversee platform operations and lifecycle activities, manage Systems Integrator delivery, and report on adoption, service performance, risks, and business value.

The role provides oversight across current ServiceNow capabilities, including ITSM, ITOM, ITAM, CMDB and CSDM, CSM, reporting, dashboards, Performance Analytics, workflow, automation, self-service, AI enablement, Unified Security Exposure Management, and vulnerability management. It also helps assess potential future modules where there is a clear business case and implementation readiness.

Candidates must have a bachelor’s degree, at least five years of ServiceNow experience, and the specified ServiceNow certifications. Due to contractual and U.S. Government national security requirements, applicants must meet the stated U.S. Person eligibility criteria and nationality restriction. The position is bonus and equity eligible, with an annual pay range of $115,000 to $155,000.

Requirements

• Bachelor’s degree minimum.
• At least 5 years of ServiceNow experience in administration, business analysis, product ownership, platform management, or consulting roles.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist certification(s) in ITSM and CSM.
• Must meet the stated U.S. Person definition: U.S. citizen, permanent resident or green card holder, or worker granted asylum or refugee status.
• Due to U.S. Government national security requirements, must not be a People's Republic of China national or Russian national unless also a U.S. citizen.

Nice To Haves

• ITIL Foundation Certification.
• Experience with CMDB and CSDM, Service Catalog, Asset Management, Knowledge Management, Performance Analytics, Workflow, and Automation.
• Experience supporting enterprise-scale ServiceNow environments.
• Strong customer and stakeholder focus.
• Ability to influence without direct authority.
• Comfort operating in both strategic and tactical capacities.
• Organized, detail-oriented working style and ability to manage multiple priorities.
• Collaborative approach with technical and non-technical audiences.
• Focus on process simplification, automation, and measurable business outcomes.
• Experience managing third-party ServiceNow implementation partners.
• Strong understanding of ITSM processes and ITIL principles.
• Experience gathering and translating business requirements into platform solutions.
• Demonstrated experience leading cross-functional stakeholder discussions.
• Ability to prioritize competing demands across multiple business units.
• Excellent communication, facilitation, and relationship management skills.

Responsibilities

• Own the ServiceNow platform and maintain a roadmap aligned with business priorities, governance, standards, best practices, and consistent platform use.
• Drive continuous improvement using ServiceNow capabilities, automation, workflow, self-service, and AI enablement to reduce manual effort and improve employee experience.
• Partner with business stakeholders to understand requirements, pain points, and opportunities; facilitate requirements workshops and process assessments; and translate needs into functional requirements, user stories, and implementation priorities.
• Advise stakeholders on ServiceNow capabilities and best practices, and manage intake, prioritization, and demand across competing business needs.
• Serve as the primary point of contact for the ServiceNow Systems Integrator and manage its performance, deliverables, utilization, and service quality.
• Review and formally accept Systems Integrator deliverables with technical and business owners, including estimates, project plans, solution designs, and implementation approaches.
• Coordinate release planning and change schedules, and ensure knowledge transfer, documentation, and retained institutional knowledge for platform changes.
• Lead backlog management and prioritization; review proposed configurations and enhancements for alignment with business objectives and platform standards; and establish decision rights, escalation paths, and governance forums.
• Coordinate testing, acceptance criteria, user acceptance, deployment planning, release management, and stakeholder communications; validate readiness for production deployment.
• Monitor platform health, adoption, and service performance, and ensure documentation of configurations, workflows, integrations, and operational procedures.
• Identify and escalate delivery risks, dependencies, resource constraints, and decisions requiring IT leadership attention, including license and subscription considerations.
• Coordinate platform upgrades, patches, clones, maintenance activities, and regression testing with internal teams and the Systems Integrator.
• Oversee development, test, and production environment management and ensure appropriate controls when promoting changes.
• Partner with Security and platform administrators to maintain appropriate roles, access controls, segregation of duties, and privileged-access governance.
• Monitor platform health, integration reliability, data quality, technical debt, and customization levels; promote configuration over customization to maintain supportability and alignment with ServiceNow practices.
• Coordinate major incident response and root-cause follow-up for ServiceNow platform issues, and maintain an inventory of critical integrations, dependencies, owners, and support procedures.
• Partner with Support Services, Infrastructure, Security, Enterprise Applications, and Business teams to optimize ServiceNow processes.
• Provide platform leadership and delivery oversight across current capabilities and help evaluate potential future ServiceNow modules based on business value, platform fit, cost, and implementation readiness.
• Develop executive and operational dashboards, track platform adoption and business value realization, establish KPIs for service performance and process effectiveness, and update IT leadership on demand, delivery status, risks, and roadmap progress.

Benefits

• Bonus and equity eligible.
• Competitive compensation and opportunity to work on groundbreaking technology.
• Flexible work arrangements that support work-life balance.
• Employer-subsidized medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match and student loan repayment benefit.
• Equity opportunities.
• Generous paid time off, sick leave, and 12 paid holidays annually.
• Paid parental leave.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager