Servicenow ITSM Certified Architect - ITSM Certification Mandatory

FIRSTNET GLOBAL LLCBerwyn, IL
Remote

About The Position

We are seeking multiple Certified ITSM Architects for remote roles. A mandatory ITSM certification is required for this position. The role involves developing strategies for integrating observability with IT Operations Management (ITOM), IT Service Management (ITSM), SDLC, and testing processes. Additionally, you will provide recommendations on collecting user feedback and establishing processes for identifying enhancement opportunities.

Requirements

  • ITSM Certification Mandatory
  • Certified ITSM Architect

Responsibilities

  • Develop strategies for integrating observability with IT Operations Management (ITOM), IT Service Management (ITSM), SDLC, and testing processes.
  • Provide recommendations on collecting user feedback and establishing processes for identifying enhancement opportunities.
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