ServiceNow - ServiceNow IT/OT Asset Management (ITAM) Senior Manager - Tech Cons - Open Location

EY Studio+ Nederland•Los Angeles, NY

23h•Remote

About The Position

As a ServiceNow Consulting Senior Manager, you will play a leading role in providing authoritative, agile, and efficient solutions for business decision-making in the digital economy. You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client-facing role where you will have opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical, and team leadership skills. You will build and manage the delivery of technology transformation projects and programs that align with organizational strategy, providing assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.

Requirements

Bachelor’s degree required (4-year degree); Master’s degree preferred.
Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience.
5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Hardware Asset Management, ServiceNow Certified Implementation Specialist – Software Asset Management, ServiceNow Certified Implementation Specialist – Data Foundations.
Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
A driver's license valid in the U.S (United States).
Ability to travel to meet client needs (up to 60%).

Nice To Haves

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – Discovery.
ServiceNow Certified Implementation Specialist – Vulnerability Response.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Experience with Armis and other OT asset tracking platforms (e.g., Nozomi).

Responsibilities

Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers).
Build and foster client relationships and demonstrate the value of EY services.
Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation.
Analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Create high-quality deliverables and project artifacts.
Lead teams and supervise others.