ServiceNow - ServiceNow IT/OT Asset Management (ITAM) - Senior - Tech Cons - Open Location
About The Position
As a ServiceNow Senior Consultant at EY, you will play a leading role in providing authoritative, agile, and efficient solutions for business decision-making in the digital economy. You will lead ServiceNow Transformation teams in a rapidly growing area of the business, in a client-visible role where you'll have opportunities to showcase your ability to motivate and develop your team, and establish and maintain new client relationships. You will have the opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- Typically, no less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Hardware Asset Management, ServiceNow Certified Implementation Specialist – Software Asset Management, ServiceNow Certified Implementation Specialist – Data Foundations.
- 3+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs.
Nice To Haves
- ServiceNow Certified Implementation Specialist – Discovery
- ServiceNow Certified Implementation Specialist – Vulnerability Response
- Performance analytics and reporting experience – certifications are a plus.
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
- Experience with Armis and other OT asset tracking platforms (e.g., Nozomi).
Responsibilities
- Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.
- Designing and developing user interfaces that are not only functional but also enhance user experience.
- Writing clean, maintainable code and creating specifications that support business objectives.
- Act as a workstream lead across all aspects of a ServiceNow IT/OT Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
- Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers).
- Provide guidance and industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations, including how specific business objectives can be met through process and technology transformation.
- Analyze a company’s IT/OT Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
- Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
- Create high-quality deliverables and project artifacts.
Benefits
- medical and dental coverage
- pension and 401(k) plans
- a wide range of paid time off options
- flexible vacation policy
- designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Senior
