ServiceNow IRM Lead

NTT DATA Services•Atlanta, GA

8d•Hybrid

About The Position

NTT DATA is seeking a ServiceNow IRM Lead to join their team in Atlanta, Georgia. This role focuses on the Integrated Risk Management (IRM) capabilities within the ServiceNow Platform, specifically in Risk & Controls. The lead will work closely with various stakeholders to understand business needs and translate them into scalable ServiceNow IRM solutions. Key responsibilities include leading the design, configuration, development, and implementation of IRM features, configuring out-of-the-box solutions while minimizing customization, designing data models and workflows, providing technical leadership, and documenting solutions. The position requires strong communication skills and the ability to collaborate across different teams.

Requirements

Minimum 8+ years of overall IT experience, including enterprise application implementation, platform engineering, or technology consulting experience.
Minimum 5+ years of hands-on ServiceNow platform experience involving configuration, development, workflow automation, integrations, administration, and production support.
Minimum 3+ years of hands-on experience implementing ServiceNow IRM / GRC capabilities in enterprise environments.
Minimum 3+ years of experience designing and implementing risk, control, assessment, issue-management, compliance, or related governance workflows within ServiceNow.
Minimum 2+ years of hands-on experience with ServiceNow out-of-the-box Risk and Controls capabilities, including configuration and extension of standard IRM data models and workflows.
Minimum 3+ years of experience working directly with business stakeholders to gather requirements, facilitate solution discussions, perform design reviews, and translate business needs into technical solutions.
Minimum 3+ years of experience with ServiceNow development/configuration concepts such as Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, notifications, reports, dashboards, and REST/SOAP integrations.
Minimum 2+ years of experience leading or mentoring ServiceNow engineers, reviewing technical designs, and establishing implementation standards and platform best practices.
Strong written and verbal communication skills with the ability to work effectively across business, risk, compliance, architecture, and engineering teams.
Active ServiceNow Certified System Administrator (CSA) certification. Candidate must be able to provide the registered email ID associated with ServiceNow certifications.
Candidate must be able to work from US Bank office three days per week.
Candidate should be available for an immediate start or the earliest possible joining date.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent relevant work experience may be considered.

Nice To Haves

Experience implementing ServiceNow IRM in large, regulated enterprises, particularly banking, financial services, or other highly controlled environments.
Deep expertise in ServiceNow out-of-the-box Risk and Controls solutions and the ability to recommend configuration-first approaches before custom development.
Experience with Policy and Compliance Management, Audit Management, Vendor Risk / Third-Party Risk, Operational Risk, or Business Continuity capabilities within ServiceNow.
Experience integrating ServiceNow IRM with enterprise data sources, identity platforms, CMDB/CSDM, security tools, reporting platforms, or downstream governance systems.
ServiceNow Certified Application Developer (CAD) or additional ServiceNow implementation certifications.
Active ServiceNow IRM certification is strongly preferred.
Strong hands-on IRM candidates may be considered even if the IRM certification is expired or not currently active, provided their implementation experience is strong and verifiable.
Candidates holding active CSA and Certified Application Developer (CAD) certifications with strong hands-on IRM experience may also be considered, provided they are willing to complete the applicable IRM certification after selection.

Responsibilities

Work closely with business stakeholders, risk teams, control owners, compliance teams, and technology partners to understand business requirements and translate them into scalable ServiceNow IRM solutions.
Lead the design, configuration, development, and implementation of ServiceNow Integrated Risk Management (IRM) capabilities, with particular focus on Risk Management, Controls, Assessments, Issues, and related workflows.
Configure and extend out-of-the-box ServiceNow Risk and Controls solutions while minimizing unnecessary customization and aligning implementations to platform best practices.
Design data models, workflows, business rules, notifications, integrations, dashboards, reports, and user experiences required to support enterprise risk and control processes.
Provide technical leadership to ServiceNow engineers, perform design/code reviews, troubleshoot complex platform issues, and guide teams on maintainable implementation patterns.
Partner with business and technical teams through requirements, solution design, development, testing, deployment, production support, and continuous improvement activities.
Document solution designs, configuration decisions, operational procedures, and implementation standards, and communicate technical concepts clearly to both technical and non-technical stakeholders.