ServiceNow Integration Developer

Unisys • USA Remote, PA

5d

About The Position

We’re looking for a motivated ServiceNow Developer with integration experience to join our ServiceNow Integration team. This role involves scripting and building ticket-exchange (eBonding) integrations between ServiceNow and third-party applications using ShareLogic Unifi, and supporting those integrations once they are live. The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the ServiceNow Integrations platform and must be able to act with a sense of urgency and adapt to changing priorities.

Requirements

• ServiceNow platform development (server-side and client-side JavaScript, Script Includes, Business Rules, Flow Designer)
• ShareLogic Unifi (Integration Designer, integrations, messages, actions, heartbeat monitoring)
• eBonding / ticket-exchange integrations (Incident, Request, Change, Problem)
• REST and SOAP web services (inbound and outbound), Scripted REST APIs
• JSON, XML and XSD / WSDL
• ServiceNow IntegrationHub, Import Sets, Transform Maps and MID Server
• Authentication and security (OAuth 2.0, Basic, API keys, mTLS, credential management)
• Protocols (HTTP/HTTPS, SFTP) and asynchronous messaging patterns
• ITSM processes and the ServiceNow data model
• Automated Test Framework (ATF) and integration testing
• Source control, update sets / scoped apps and DevOps practices
• Working knowledge of B2B / multi-vendor integration domain
• Around 2-6 years of experience in ServiceNow development with integration tools
• Hands on technical knowledge in at least one of the following: ServiceNow REST / SOAP integrations and IntegrationHub, ShareLogic Unifi, or other eBonding / ticket-exchange integration platforms
• Knowledge of SQL queries and database concepts
• Knowledge of cloud-native solutions using Azure / AWS / Google Cloud
• Good written and verbal communication, including with external technical teams
• Acts with a sense of urgency and is a problem solver.

Nice To Haves

• Experience integrating with Jira, Azure DevOps, Salesforce or other ITSM platforms
• ServiceNow certifications (CSA, CAD)

Responsibilities

• Build and customize ticket-exchange integrations using ShareLogic Unifi Integration Designer, from no-code configuration to pro-code scripting.
• Develop integrations between ServiceNow and various end-point applications, including bi-directional sync of states, comments, work notes and attachments.
• Build and unit test services and integration scripts, using stubs / mock endpoints.
• Create reusable integration templates (golden images) to speed up partner and customer onboarding.
• Participate in test case execution (SIT / UAT) and carry out investigation by analysing integration logs, message payloads and HTTP requests.
• Monitor integration health, handle failed or stuck messages, replay transactions and resolve integration issues.
• Support Unifi and ServiceNow upgrades by regression-testing integrations.
• Maintain integration documentation and follow ServiceNow development best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed