ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery)

CVS Health•Carapichaima, VT

3d•$83,430 - $203,940•Remote

About The Position

CVS Health is seeking a ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery) to lead the strategy, roadmap, governance, and delivery of Human Resources Service Delivery capabilities that enhance colleague experiences, improve operational efficiency, and support enterprise Human Resources transformation initiatives. As a key member of the ServiceNow Product organization, this role is responsible for maximizing the value of the ServiceNow Human Resources Service Delivery platform by partnering with Human Resources, Product, Engineering, User Experience, Architecture, Security, and Operations teams to define product vision, prioritize investments, and deliver scalable solutions aligned with business objectives. The ServiceNow Human Resources Service Delivery Technical Product Owner will serve as the primary liaison between Human Resources stakeholders and technical delivery teams, translating business needs into actionable product requirements, managing product backlogs, driving platform adoption, and ensuring successful delivery of Human Resources Service Delivery capabilities. This role will help shape the future of Human Resources technology by identifying opportunities for automation, artificial intelligence, modernization, self-service enablement, and continuous improvement across the employee lifecycle. This role requires strong Product Owner capabilities and deep ServiceNow Human Resources Service Delivery expertise to effectively bridge Human Resources business priorities with technical delivery execution.

Requirements

5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD).
5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including: Case and Knowledge Management, Employee Center / Employee Service Center, Lifecycle Events, Employee Journeys, HR Agent Workspace, Human Resources Portal, Employee Self-Service.
5+ years of experience supporting Human Resources processes and workflows, including: Employee lifecycle management, Onboarding, Offboarding, Employee relations, Employee document management, Performance management, Employee self-service capabilities.
5+ years of experience defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and supporting Agile software delivery teams.
Current ServiceNow Certified Implementation Specialist – Human Resources Service Delivery (CIS-HR) certification.
Bachelor's degree from an accredited college or university, or equivalent work experience (High School Diploma/GED plus four years of relevant experience).

Nice To Haves

Experience delivering enterprise-scale ServiceNow Human Resources Service Delivery solutions within Agile delivery environments and supporting large, complex organizations.
Experience with ServiceNow Human Resources Service Delivery capabilities including Employee Center, Employee Center Pro, Employee Journey Management, Human Resources Agent Workspace, Service Portal, Service Catalog, Case and Knowledge Management, automation, integrations, reporting, and analytics.
Experience leveraging artificial intelligence, intelligent workflows, employee self-service capabilities, and platform modernization initiatives within the ServiceNow ecosystem.
Experience supporting integrations between ServiceNow and Human Capital Management platforms such as Workday, SAP SuccessFactors, Oracle Human Capital Management, or similar Human Resources systems, including knowledge of Human Resources compliance, privacy, and data protection requirements.
Experience delivering Human Resources technology solutions within healthcare, payer, pharmacy, retail, financial services, or other highly regulated industries; Agile, Scrum, Scaled Agile Framework, Project.

Responsibilities

Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization.
Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans.
Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning.
Partner with engineering and delivery teams to ensure successful implementation of Human Resources Service Delivery capabilities while managing risks, dependencies, and delivery outcomes.
Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards.
Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.