ServiceNow HRSD Senior Specialist

Sonova AG • Kitchener, ON

69d • Onsite

About The Position

The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field
• Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM
• ServiceNow Certified System Administrator (CSA) required
• Strong problem-solving skills and ability to work independently
• Excellent communication skills with both technical and non-technical stakeholders
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

• HRSD Implementation Specialist certification preferred

Responsibilities

• Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
• Administer and maintain the ServiceNow HRSD platform
• Partner with IT developers to ensure alignment between HRSD and ITSM modules
• Gather requirements from HR stakeholders and design effective solutions
• Troubleshoot and resolve incidents to ensure system stability
• Maintain documentation and provide training to HR users
• Ensure compliance with ServiceNow governance, security, and best practices

Benefits

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level