Senior Consultant - ServiceNow

Nordic Healthcare Group (NHG)

1d • Hybrid

About The Position

The Senior Consultant - Staffing Services provides expert platform-specific services leveraging their technical, management, and leadership skills to ensure success and aide their client in meeting their organizational goals. This role involves performing professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client. Key responsibilities include evaluating current-system processes and procedures, recommending and developing workflow and computer system configurations and modifications, and applying technical expertise to client system builds for identification, testing, and troubleshooting of software systems. The role also entails providing project management and project leadership services, offering leadership guidance and mentorship, and working directly with project teams, end-users, and leadership. Additionally, the Senior Consultant will lead and attend meetings, accurately document work progress, and perform other duties as required by the project and client.

Requirements

• Bachelor’s degree or equivalent experience required.
• Relevant training, certification, or accreditation required.
• 2+ years’ relevant industry-specific work experience required.
• Excellent communication skills, written and verbal.
• Proven ability to apply problem solving and technical skills.
• Must demonstrate and embody Nordic’s maxims.
• Possess a strong work ethic and treat others with respect, keep commitments, inspire the trust of others, work ethically and with integrity, and uphold organizational values.
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines.
• Demonstrated sound judgment and appropriate escalation.
• Highly organized, able to multi-task as well as maintain intense focus on individual tasks.
• Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product.
• Highly adaptable and able to acclimate quickly to new project assignments.
• Aptitude for mentoring and guiding others.
• Maintain a high degree of professionalism.
• Must be able to work independently, as well as within a team environment.
• Timely entry of time and expenses required in accordance with Nordic and client policy.
• Status reporting and project handoff documentation as required by Nordic or client.
• Provide equipment necessary to perform job functions in accordance with Nordic and client policy.
• Complete all Nordic and client required training and education in timely manner.
• Respond to communication from Nordic management team and other corporate team members in a timely and complete manner.

Nice To Haves

• 5+ years’ professional experience strongly preferred.
• Previous consulting experience preferred.

Responsibilities

• Perform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client.
• Evaluate current-system processes and procedures; recommend and develop workflow and computer system configurations and modifications based on experience and best practice.
• Apply technical expertise to individual client system build to identify, test, and troubleshoot software systems.
• Provide project management and project leadership services in alignment with client expectations and contracted role.
• Provide leadership guidance and mentorship to client and Nordic teammates.
• Work directly with project teams, end-users, and leadership as project needs dictate.
• Lead and attend meetings regarding project status and on-going work-product coordination.
• Accurately and completely document work progress, issues, escalations, and other required information in accordance with Nordic and individual client requirements.
• Additional specific duties related to the project as may be required and dictated by client.

Benefits

• Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
• Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree