ServiceNow HR Experience Design Consultant
About The Position
At Stridepath Consulting, we specialize in transforming employee experiences through ServiceNow’s HR platforms. As a dedicated ServiceNow partner, the company combines deep platform expertise with a sharp focus on delivering real value for clients, guided by values of Team First, Humble, Innovative, and Service-Oriented. They aim to be a world-class service organization leading in ServiceNow HR solutions. The company is seeking an Experience Design Consultant to design and deliver best-in-class ServiceNow employee experiences across the ServiceNow platform, primarily within HRSD, with expansion into Workforce Service Delivery (WSD) and Health and Safety Service Delivery. This role involves shaping the look, feel, structure, and usability of ServiceNow Employee Center and Service Portal implementations, defining user journeys, structuring content, optimizing navigation, and advising on branding, content strategy, and human-centered design. The position blends design thinking, platform expertise, workshop leadership, and customer enablement.
Requirements
- 5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. )
- 2+ years of experience managing knowledge bases, content strategy, or process documentation
- Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
- Ability to translate client requirements into clear acceptance criteria
- Excellent written and verbal communication skills
- Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders
- Problem-solving skills to determine solutions to user interface challenges
- Highly organized with exceptional attention to detail
- Ability to work in a fast-paced, dynamic design process under minimal supervision
- Familiarity with design/prototyping tools (e.g., Figma, Adobe XD)
- Understanding of accessibility standards and inclusive design principles
- Experience conducting or evaluating user research or usability testing
Responsibilities
- Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle
- Facilitate discussions on design alternatives, tradeoffs, and risks
- Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt
- Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients
- Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team
- Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts
- Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
- Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles
- Mentor team members on design thinking, UX fundamentals, and principles of design concepts
- Supports the Design Team Director in internal initiatives to improve skills, tools & processes
Benefits
- Competitive Health Benefits
- 401(K) with a 4% contribution
- Home Office and Fitness Reimbursement
- Vacation and Volunteer time
- World-class co-workers with extensive ServiceNow experience
- Continuous learning culture
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
