ServiceNow HAM and SAM Developer

APN Consulting, Inc.

1d•Remote

About The Position

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high-impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Requirements

Proven experience as a ServiceNow developer with a focus on HAM and SAM.
Strong background in ITSM and asset management processes.
Proficient in JavaScript, HTML, CSS, and other relevant web technologies.
In-depth knowledge of the ServiceNow platform and its modules, particularly HAM and SAM.
ServiceNow Certified Implementation Specialist (CIS) certification or relevant ServiceNow certifications.

Responsibilities

Design, develop, and implement solutions within the ServiceNow platform to support Hardware Asset Management (HAM) and Software Asset Management (SAM) processes.
Customize and configure ServiceNow modules to meet the organization's specific HAM and SAM requirements.
Integrate ServiceNow with other systems, databases, and tools to facilitate seamless data flow for hardware and software asset management.
Collaborate with integration teams to ensure a cohesive and interconnected ITSM ecosystem.
Analyze current HAM and SAM processes and identify areas for improvement.
Implement best practices and optimize workflows to enhance efficiency in hardware and software asset management.
Create and maintain detailed technical documentation related to ServiceNow configurations, customizations, and integrations for HAM and SAM.
Work closely with ITSM teams, including IT Asset Management, Change Management, and Configuration Management, to ensure alignment of processes and data.
Provide support and training to end-users on HAM and SAM processes within the ServiceNow platform.
Address and resolve technical issues related to HAM and SAM functionalities.