About The Position
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career. In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure.
Requirements
- Bachelor’s degree required (4-year degree); Master’s degree preferred
- Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience
- 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management
- Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise
- Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience leading teams and supervising others
- A driver's license valid in the U.S (United States).
- Ability to travel to meet client needs (up to 60%)
Nice To Haves
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
Responsibilities
- Leading engagement delivery and managing client relationships on a daily basis.
- Accountable for program/project management, ensuring that all objectives are met.
- Developing resource plans and budgets for engagements, managing engagement economics effectively.
Benefits
- medical and dental coverage
- pension and 401(k) plans
- a wide range of paid time off options
- flexible vacation policy
- time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Senior
