ServiceNow Engineer (Mid Level) (TS/SCI with CI Poly Clearance Required)
About The Position
A&M Technologies, Inc. is seeking a mid-level ServiceNow Engineer to support customer applications and infrastructure in an AWS cloud-based environment. The position is located in Sterling, Virginia, and requires an active Top Secret clearance with SCI and CI polygraph. The engineer will build, deploy, maintain, and operate ServiceNow infrastructure and integrations; apply CI/CD, test automation, and DevSecOps practices; and support security, functionality, and observability. The role also involves technical documentation, troubleshooting, configuration management, and communication with government stakeholders, senior leadership, and technical and non-technical audiences. A&M Technologies is a minority-owned small business established in 2014 that provides Federal IT support and management services, including systems integration, IT security, business continuity, infrastructure planning, ERP support, business process automation, cloud migration, software and systems engineering, and IT project management.
Requirements
- 5–7+ years of ServiceNow experience.
- Bachelor's degree.
- Active Top Secret clearance with SCI and CI polygraph.
- Meet DoD 8570 requirements, with Security+ CE certification at minimum.
- Active ServiceNow certification(s).
- Demonstrated expertise as a senior ServiceNow engineer and a track record of delivering projects of similar scope.
- Strong understanding of security requirements in secure or classified environments.
- Familiarity with Agile methodologies and the ability to decompose tasks accurately into Jira stories.
- Expert-level troubleshooting and solution-design skills.
- Strong technical documentation skills.
Responsibilities
- Build, deploy, and maintain ServiceNow infrastructure and related APIs supporting customer applications in an AWS cloud-based environment.
- Develop and maintain ServiceNow using CI/CD pipelines, test automation, and DevSecOps best practices.
- Perform day-to-day ServiceNow operations and maintenance using Discovery, Flow Designer, and SAM components, along with DevOps tools and automated testing frameworks.
- Design and execute automated test plans covering security and functional requirements, including end-to-end and regression testing for services integrated with ServiceNow.
- Configure and monitor visualization and observability tools integrated with ServiceNow.
- Maintain system functionality across identities, security protocols, and cloud architecture.
- Configure and manage complex roles and permissions to safeguard customer data integrity and security.
- Create and maintain technical documentation, including user guides and infrastructure diagrams, and prepare technical presentations for government stakeholders and senior leadership.
- Communicate effectively with technical and non-technical audiences in management and customer-facing settings, both verbally and in writing.
- Troubleshoot issues using disciplined configuration management and testing practices.
Benefits
- Competitive salary and benefits package.
- Employee referral bonuses of up to $10,000 for eligible hires.
- Additional bonus opportunities for exceptional performance and contributions to business development and company growth.
- Medical, dental, and vision coverage for employees and eligible dependents.
- Deductible reimbursement of up to $1,000 for employee-only coverage and up to $2,000 for family coverage upon meeting plan deductibles.
- Company-paid short-term disability insurance.
- Company-paid long-term disability insurance.
- Company-paid accidental death and dismemberment insurance.
- Company-paid life insurance coverage up to $150,000.
- 401(k) plan with immediate vesting upon eligibility; employees become eligible after six months of service.
- Pre-tax and Roth 401(k) contribution options.
- Dollar-for-dollar company match on employee contributions up to 6% of eligible compensation.
- Additional 6% company non-elective contribution for eligible participants, regardless of employee contributions.
- Up to 18 days of flexible paid time off, with additional PTO based on years of service.
- 10 paid holidays annually, including up to four floating holidays.
- Flexible work schedules, including flex time and compressed work schedules, based on contract and project requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
