ServiceNow Engineer – Senior
About The Position
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!
Requirements
- 5+ years of ServiceNow implementation experience.
- Hands-on experience with ServiceNow modules such as ITSM, ITOM, IT Asset Management, HAM, SAM, CMDB, and Virtual Agent.
- Ability to maintain a flexible and proactive work environment.
- Experience interacting directly with clients and end users to analyze requirements and capabilities.
- Strong skills in defining project objectives, risks, and strategies with stakeholders.
- Experience in software development lifecycle, including design, coding, testing, and deployment.
- Proficiency in custom development and third-party integrations.
- Strong analytical and problem-solving skills.
- Active Top Secret security clearance
Responsibilities
- Lead the design and development of ServiceNow solutions and oversee junior developers.
- Ensure the implementation of best practices in all development efforts.
- Identify development gaps and drive initiatives for continuous improvement.
- Interact with clients, managers, and end users to analyze project objectives and requirements.
- Partner with stakeholders to define challenges, desired outcomes, risks, and strategies.
- Support Product Owner with product backlog and roadmap refinement activities.
- Assist with escalated issues related to customized applications and workflows.
- Provide work effort estimates for new projects and enhancements.
- Design, code, test, and deploy solutions following an iterative software development methodology.
- Perform custom development and third-party integrations as needed.
- Carry out unit-testing, defect resolution, and migration of changes to production.
- Assist with technical design and documentation.
- Collaborate with stakeholders to build solutions that support business requirements.
Benefits
- Hands-on experience
- Certifications
- Industry training
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
