ServiceNow Engineer II

Faith Technologies • Menasha, WI

3d

About The Position

The ServiceNow Engineer II independently designs, builds, and maintains configuration, workflows, and integrations on the organization's ServiceNow platform within ServiceNow platform team. This role moves beyond administration into hands-on development, scripting, Flow Designer automation, third-party integrations, and CMDB/Discovery configuration, while supporting platform upgrades and providing technical guidance to Business Systems Administrator staff. The ideal candidate is a confident, independent contributor who can translate business requirements into reliable technical solutions.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• CSA certification required.
• 3-8 years of ServiceNow development experience.
• Proficiency in ServiceNow scripting, APIs, integrations, CMDB/Discovery, and core modules.

Responsibilities

• Design, build, and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
• Develop and maintain Flow Designer flows and Integration Hub automations to streamline business processes.
• Configure and extend ServiceNow modules (e.g., ITSM, ITOM, ITAM) to meet evolving business requirements.
• Build and maintain custom applications and Service Portal enhancements as needed.
• Design and maintain REST/SOAP integrations and MID Server connections between ServiceNow and third-party systems.
• Configure and maintain CMDB classes, relationships, Discovery, and Service Mapping, in coordination with the CMDB Manager, to support accurate configuration data.
• Troubleshoot integration and data flow issues, performing root-cause analysis and implementing fixes.
• Support semi-annual platform upgrades, including impact analysis, customization remediation, and regression testing.
• Serve as a Tier 2/3 escalation point for complex platform issues, resolving tickets beyond Business Systems Administrator scope.
• Maintain Update Sets and support source control and release management processes for platform changes.
• Gather and analyze business requirements from stakeholders and translate them into technical designs.
• Provide technical guidance, code review, and mentorship to Business Systems Administrator staff.
• Create and maintain technical documentation for developed solutions, integrations, and customizations.
• Performs other related duties as required and assigned.

Benefits

• Competitive, merit-based compensation
• Career path development
• Flexible and robust benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level