Sr. ServiceNow Developer - Remote

Novalink Solutions LLC • Athens, GA

2d • Remote

About The Position

The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform. The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Requirements

• Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
• Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
• Strong, technical knowledge, and implementation experience with: ITSM (Incident, problem, change, knowledge, and catalog/request management)
• Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
• Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
• Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
• Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
• A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment.

Nice To Haves

• Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
• ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Responsibilities

• Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items.
• Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
• Create and enhance complex Service Catalog items.
• Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
• Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
• Support and design robust integration between ServiceNow and third-party business systems.
• Create, configure, and maintain ServiceNow reports, and dashboards to provide actionable insights to key stakeholders.
• Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed