ServiceNow Developer

CGI•Dallas, TX

1d•Onsite

About The Position

This role will require someone at our client site in Pittsburgh, PA, or Dallas, TX 5 days a week. CGI is looking for an experienced Service Now Developer to join our ET/S team, supporting our client which is a large US Bank, working in an advanced technology environment. Your future duties and responsibilities: o Develop and maintain custom applications, workflows, business rules, and UI policies on the ServiceNow platform. o Customize ServiceNow modules such as ITSM, ITOM, HRSD, CMDB, Service Catalog, Asset Management, and Incident/Problem/Change Management. o Design and implement automation and integrations using REST/SOAP APIs, web services, and mid-server configurations. o Participate in requirements gathering and solution design with business analysts and stakeholders. o Implement and maintain client scripts, UI scripts, UI actions, and script includes. o Support platform upgrades, patching, and feature releases in coordination with the ServiceNow roadmap. o Troubleshoot and resolve technical issues, defects, and performance bottlenecks. o Create and maintain documentation related to configurations, customizations, and processes. o Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery. o Support limited evening hours and weekend releases.

Requirements

Candidate must have an agile mindset and should have 5+ Yrs of good hands on as a ServiceNow Developer
Candidate should have strong hands on and understanding of business processes and workflows in Service Now application
Should be experienced with scripting languages such as JavaScript (mandatory).
Should have a strong understanding of ServiceNow architecture, database schema, and data model.
Should have familiarity with ServiceNow Studio, Flow Designer, Update Sets, and Application Scope.
Experienced in working with ServiceNow APIs (REST/SOAP).
Should have hands on knowledge of ITIL framework.
Should have an understanding Service Now system integrations, data modeling and architecture
Should be up-to-date with ServiceNow releases, features, and roadmaps
Candidate should have strong communication, analytical skills, problem-solving and debugging skills.

Nice To Haves

Preferred knowledge in modules pertaining to Asset Management.

Responsibilities

Develop and maintain custom applications, workflows, business rules, and UI policies on the ServiceNow platform.
Customize ServiceNow modules such as ITSM, ITOM, HRSD, CMDB, Service Catalog, Asset Management, and Incident/Problem/Change Management.
Design and implement automation and integrations using REST/SOAP APIs, web services, and mid-server configurations.
Participate in requirements gathering and solution design with business analysts and stakeholders.
Implement and maintain client scripts, UI scripts, UI actions, and script includes.
Support platform upgrades, patching, and feature releases in coordination with the ServiceNow roadmap.
Troubleshoot and resolve technical issues, defects, and performance bottlenecks.
Create and maintain documentation related to configurations, customizations, and processes.
Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery.
Support limited evening hours and weekend releases.