ServiceNow Developer

Hartford HealthCare•Farmington, CT

About The Position

We are seeking a senior-level ServiceNow HRSD Developer who will be responsible for the development and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform at Hartford Healthcare. This role will handle complex customizations, scripting (JavaScript, Glide API), and building custom applications or integrations with HCM systems, and requires technical coding expertise. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes

Requirements

Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
4+ years of progressive experience in ServiceNow.
Strong experience with Flow Designer, Workflow, and automation tools
Multiple full lifecycle ServiceNow implementations from requirements through deployment
Track record of post-implementation platform optimization and stabilization
Experience with ServiceNow reporting, Performance Analytics, and dashboards
Integration experience (REST/SOAP APIs, Integration Hub, MID Server)
ServiceNow HRSD certification
Expert knowledge of ServiceNow platform architecture and capabilities
Proficient in JavaScript, ServiceNow scripting (Business Rules, Script Includes, Client Scripts)
Understanding of ITIL processes best practices
Integration experience (REST/SOAP APIs, Integration Hub, MID Server)
Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
Self-motivated and able to work independently with minimal supervision
Strong problem-solving and analytical thinking capabilities
Collaborative approach with ability to build relationships across the organization
Comfortable operating as the subject matter expert and being the “go-to” person
Desire and willingness to grow technically and professionally
Adaptable and able to manage competing priorities effectively

Responsibilities

Build and configure all ServiceNow applications, workflows, and integrations
Develop reports, dashboards, Performance Analytics, and data visualizations
Implement and maintain integrations with HR systems, Active Directory, and other enterprise tools
Custom application development using ServiceNow Studio, App Engine, Script Includes, Scripted REST APIs.
Server-side scripting: Glide API, GlideRecord, business rules, script includes, scheduled scripts.
Client-side scripting: client scripts, UI policies, UI scripts, UI actions.
Integration: web services (REST/SOAP), MID Server tasks, message queues, inbound/outbound integration patterns.
Advanced workflow/orchestration: Flow Designer, IntegrationHub spokes, Flow Logic.
Custom UI: Service Portal widgets, UI Builder pages, custom components.
Automated testing: ATF, unit-style testing for scripted components.
Conduct thorough testing, debugging, and quality assurance of all development work
Data model design and complex data transformations.
Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Provide Tier 2/3 support for HRSD incidents and service requests.
Troubleshoot and resolve platform issues, performance concerns, and defects.
Support upgrades, patches, and releases, including testing and validation.
Collaborate with IT leadership to develop and maintain the platform roadmap
Recommend enhancements, new modules, and platform capabilities
Establish development standards and best practices for the platform
Provide input on platform priorities and resource allocation
Advise leadership on technical feasibility and level of effort for initiatives