ServiceNow Developer

LLNL•Livermore, CA

1d•Hybrid

About The Position

We have an opening for a ServiceNow Developer that will deliver the entire SDLC within the ServiceNow platform. This position will work with a team comprised of developers and a technical lead to analyze, configure, customize, and develop applications to meet the customer’s requirements. This position is in the Information Solutions Division (ITSD) within the Computing Directorate, supporting the Enterprise Secure Network (ESN) mission program. This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week. This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level. You will Engage with customers and stakeholders in a national enterprise, helping to determine the feasibility of implementing their use-cases in the ServiceNow platform. Solicit customer requirements and develop technical applications to support requests. Create and configure applications in ServiceNow through the design and development of moderately complex scripts, workflows and integrations, with a focus on limiting technical debt. Contribute to technical projects aligned with broader organizational objectives, functioning as an effective team member on multi-disciplinary teams. Support an On-Premise solution of the ServiceNow Platform, perform maintenance and updates as required. Participate in broad independent interactions with all levels of personnel within the National Nuclear Security Administration (NNSA). Develop in an Agile manner utilizing the SCRUM module in ServiceNow. Perform other duties as assigned. Additional job responsibilities, at the SES.3 level Create, configure, and customize complex applications developed in ServiceNow. Lead advanced design and code reviews. Develop integrations between ServiceNow applications and external business applications. Develop innovative solutions by collaborating with both internal and external stakeholders, to solve complex problems in the ServiceNow environment.

Requirements

Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
Bachelor’s degree in Computer Science, Engineering, related field, or the equivalent combination of education and related experience in ServiceNow platform development.
Skilled across the software project life cycle, with experience in several stages such as feasibility, requirements, design, implementation, integration, test, and deployment.
Broad experience implementing IT Service Management applications comparable to applications in the ServiceNow platform.
Experience implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.
Leverages strong analysis and problem-solving skills to contribute creative solutions to complex problems for cross-organizational efforts.
Ability to work under limited direction in determining methods, techniques, or evaluation criteria within the scope of the assignment.
Proficient verbal and written communication skills necessary to effectively collaborate in a team environment and explain, present and document technical solutions, and influence customers.
Experience leading technical efforts and recommending technical approaches and solutions.
Significant experience architecting IT Service Management applications comparable to applications in the ServiceNow platform.
Significant experience defining solutions, implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.
Experience in communicating vision effectively, preparing and presenting business process strategies and plans to all levels of management.

Nice To Haves

Experience working in an Agile or DevOps development environment.
Extensive Knowledge of ITIL principles and processes is preferred.
ServiceNow or ITSM certifications (e.g., ITIL Practitioner, ServiceNow CAD, CIS, ect. ) are a plus.
Knowledge of LLNL and NNSA policies, practices, organizational structures, culture, and missions.
Current Q or TS Clearance

Responsibilities

Engage with customers and stakeholders in a national enterprise, helping to determine the feasibility of implementing their use-cases in the ServiceNow platform.
Solicit customer requirements and develop technical applications to support requests.
Create and configure applications in ServiceNow through the design and development of moderately complex scripts, workflows and integrations, with a focus on limiting technical debt.
Contribute to technical projects aligned with broader organizational objectives, functioning as an effective team member on multi-disciplinary teams.
Support an On-Premise solution of the ServiceNow Platform, perform maintenance and updates as required.
Participate in broad independent interactions with all levels of personnel within the National Nuclear Security Administration (NNSA).
Develop in an Agile manner utilizing the SCRUM module in ServiceNow.
Perform other duties as assigned.
Create, configure, and customize complex applications developed in ServiceNow.
Lead advanced design and code reviews.
Develop integrations between ServiceNow applications and external business applications.
Develop innovative solutions by collaborating with both internal and external stakeholders, to solve complex problems in the ServiceNow environment.