ServiceNow Developer (SNO SME TC2) (Government)
About The Position
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant. Join our team as a mid-level ServiceNow Software Developer and help design, enhance, and support mission-critical ServiceNow solutions that enable efficient IT service delivery, workflow automation, and platform modernization. This role is ideal for a technically skilled, collaborative developer who is ready to contribute to a high-impact environment while working closely with business, technical, and leadership stakeholders. This position offers the opportunity to design, develop, test, and deploy custom ServiceNow solutions while partnering with framework managers, senior leaders, customers, vendors, and technical teams. The ideal candidate brings strong development fundamentals, a customer-focused mindset, and the ability to translate business needs into reliable, scalable platform solutions. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- 2-5 years of ServiceNow development experience.
- Proficiency in JavaScript.
- Strong analytical, troubleshooting, and problem-solving skills.
- DoD 8570 Certification: Security+.
- ServiceNow Certified System Administrator (CSA).
Nice To Haves
- Strong knowledge of HTML and CSS.
- Understanding of CMDB concepts and asset lifecycle management.
- Experience supporting ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM) applications.
- Experience with ServiceNow development, including: Catalog Page configuration, Client Scripts, UI Policies, Business Rules, Script Includes, UI Pages, UI Actions, Glide API, Flow Designer, ACLs
- Knowledge of SQL and relational database concepts.
- Familiarity with Agile development methodologies.
- Familiarity with version control processes.
Responsibilities
- Design, develop, test, and deploy custom applications and enhancements within the ServiceNow platform.
- Support and maintain IT Asset Management (ITAM), Configuration Management Database (CMDB), and IT Service Management (ITSM) processes and applications.
- Partner with business stakeholders, managers, customers, and technical teams to gather, refine, and implement software development requirements.
- Provide ServiceNow technical support, consultation, and troubleshooting for platform users and stakeholders.
- Troubleshoot and resolve system defects, performance issues, and configuration challenges.
- Create and maintain technical documentation, reports, and user-facing support materials.
- Participate in User Acceptance Testing, Technical Exchange Meetings, platform upgrades, and Agile development activities.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk.
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
