ServiceNow Developer

TekSynapChantilly, VA
Hybrid

About The Position

We are seeking a ServiceNow Developer to join our team supporting for Space Development Agency. We are providing Enterprise software support for SharePoint, Power BI and ServiceNow in a growing agency. SDA is committed to the implementation of the full suite of ServiceNow software solutions.

Requirements

  • US Citizen
  • Active TS/SCI or TS with SCI eligibility clearance
  • Bachelor’s Degree in Computer Science or related field
  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
  • A minimum of 3-5 years’ experience with ServiceNow administration.
  • Experience troubleshooting integration management, security, and application issues.
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
  • Demonstrated ability with ServiceNow case, incident, change, problem, request, CMDB and knowledge management applications.
  • Experience in custom application development and workflow automation in ServiceNow.
  • Experience in configuring and troubleshooting CSM Modules specific to customer portal, catalog items and case management workflows.
  • Experience in API integration and troubleshoot API issues.
  • Experience in IT service management and ITIL best practice implementation.
  • Ability to analyze, troubleshoot and resolve complex software application related problems.
  • Ability to work independently under minimum supervision.
  • Exceptional customer service skills.
  • Good presentation skills and able to interact with the senior executive and managers.
  • Applies standard methodology, techniques, procedures, and criteria.
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

Nice To Haves

  • ITIL v3/v4 Certification

Responsibilities

  • Monitor health, usage, and overall compliance of ServiceNow and its applications.
  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
  • Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
  • Coordinate application and platform upgrades.
  • Develop systems integrations and process automation.
  • Configure and maintain SLA, catalog items and their associated workflows.
  • General support, administration, and maintenance of ServiceNow platform and associated applications.
  • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
  • Provide over all O&M support for all ServiceNow modules and custom applications based on the release schedule.

Benefits

  • health
  • dental
  • vision
  • 401K
  • life insurance
  • short-term and long-term disability plans
  • vacation time
  • holidays
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service