ServiceNow Developer Sr Principal

General Dynamics Information Technology

5d•$129,813 - $172,500•Remote

About The Position

Transform technology into opportunity as a ServiceNow Developer Sr Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a ServiceNow Developer Sr Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management. Align platform architecture with the Common Service Data Model (CSDM). Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments. Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration. Contribute to IT-related technical processes reviews, postmortems, and continual process improvement Create estimations on effort required to produce ServiceNow functionality Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Requirements

8+ years of related experience
Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM
Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization
Demonstrated experience with full-cycle SAM and/or HAM implementations
Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub
Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic
Experience with other ServiceNow modules like ITSM or ITOM
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
Ability to coach, guide, and mentor junior developers
ServiceNow Certified Systems Administrator certification
Must possess and maintain a Secret or higher clearance
US Citizenship Required

Nice To Haves

Technical Training, Certification(s) or Degree

Responsibilities

Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities
Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
Align platform architecture with the Common Service Data Model (CSDM).
Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements
Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations
Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models
Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs
Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning
Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications
Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Full flex work weeks
Variety of medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance