ServiceNow Developer Professional

University of Notre Dame • Notre Dame, IN

2d • Hybrid

About The Position

At the University of Notre Dame, the digital experience for our students, faculty, and staff is central to our mission of academic and research excellence. ServiceNow powers this experience, orchestrating critical digital workflows and connecting administrative units across campus. The platform's expansive role makes this a high-impact position within the Office of Information Technology’s Enterprise Platforms team. We seek a ServiceNow Developer to join our team. This isn't just a development role; it's an opportunity to become an integral part of a high-performance, close-knit team that is crucial to the success of the university's most important strategic endeavors over the next three years. You will be joining a group dedicated not only to technical excellence but also to close collaboration and shared mentorship, working on campus-wide initiatives in areas like: Asset Management and operational excellence. Governance, Risk, and Compliance (GRC). A major push to transform our Employee Center experience and deliver next-generation self-service through AI and ticket automation. If you’re ready to apply your specialized knowledge at one of the world's leading Catholic research universities, leading high-visibility projects that directly impact the entire campus community, this is your opportunity.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, OR an equivalent combination of education, training, and professional experience that demonstrates the necessary specialized knowledge
• Experience with the ServiceNow Asset Management suite, including the hands-on implementation and maintenance of HAM Professional and SAM Professional modules
• ServiceNow development experience, including working with Integration Hub, REST/SOAP APIs, and MID Servers
• Strong experience in software development and system architecture, demonstrated by proficiency in either structured and object-oriented programming principles OR a deep understanding of relational databases, data modeling, and normalization
• Ability to work in the United States, now or in the future, without visa sponsorship

Nice To Haves

• Implementation certifications or hands-on experience with core ServiceNow modules, such as IT Service Management (ITSM) or HR Service Delivery (HR)
• Experience working with a large enterprise platform in a complex environment, such as a university or public sector organization.

Responsibilities

• Lead the development and deployment of AI-driven solutions within the platform, specifically focusing on building robust AI skills for HR and ITSM to enhance self-service, automate routine tasks, and drive down ticket volume.
• Design and implement intelligent features using native ServiceNow capabilities (such as Virtual Agent, Predictive Intelligence, and NLU/GenAI capabilities) to maximize operational efficiency and the user experience.
• Drive the modernization of our enterprise by owning the complete development lifecycle—from analyzing requirements and architecting solutions, to writing clean code, rigorous testing, and final deployment.
• Lead major new module implementations (GRC, Asset Management, Employee Center) and manage the entire project life cycle, acting as the technical expert from initial concept to service turnover.
• Design and implement seamless system and data integrations, acting as the expert connecting ServiceNow to the wider campus ecosystem using tools like the Integration Hub, REST/SOAP APIs, and MID Servers.
• Ensure platform stability, performance, and scalability by owning upgrade management (planning, testing, and validation), administering core platform functions, and continuously innovating techniques for platform optimization and data delivery.
• Partner extensively with functional users and technical teams across the University to recommend optimal solutions, ensure best practices are adopted, and actively mentor junior staff and team members.

Benefits

• The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior