ServiceNow Developer Principal

General Dynamics Information Technology•USA LA Home Office (LAHOME), LA

1d•$119,000 - $161,000•Remote

About The Position

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP Perform administrative tasks, such as user and role management, system maintenance, and health checks Customize user interfaces, forms, and workflows to align with business needs Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Participate in IT-related technical processes reviews, postmortems, and continual process improvement Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Requirements

Technical Training, Certification(s) or Degree
5+ years of related experience
Expertise in developing and customizing ServiceNow applications and modules, especially ITSM
Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
Strong scripting skill with at least one language – preferably JavaScript
Understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
Effective analytical, problem-solving, and debugging skills
Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers
Organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board
Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders
Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots
ServiceNow Certified Systems Administrator
Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)
US Citizenship Required

Nice To Haves

Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Responsibilities

Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP
Perform administrative tasks, such as user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows to align with business needs
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Participate in IT-related technical processes reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications, while obtaining additional certifications