ServiceNow Developer (ITSM Module) At Client Site in Ottawa

DXC Technology • Ottawa, ON

1d • Remote

About The Position

At DXC, we leverage the power of technology to deliver mission-critical IT services that enable our customers to modernize operations and drive innovation across their entire IT estate. We offer services across the Enterprise Technology Stack, including business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. This role serves as a trusted advisor and technical expert, guiding organizations through their ServiceNow journey. You will utilize your in-depth platform knowledge to design, implement, and optimize ServiceNow solutions tailored to specific business needs. This position requires Canadian government Security Clearance, necessitating Canadian citizenship and 10 years of verifiable history within Canada.

Requirements

• Experience as a Developer with at least 5 years of software development experience.
• Demonstrated strong development skills in ITSM/ITOM areas.
• Canadian citizenship with 10 years verifiable history on Canadian soil (required for Security Clearance).
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• Experience with system administration of ServiceNow.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Experience in setting up and managing out-of-the-box applications.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows, etc.
• Excellent problem-solving and analytical skills.
• Proven experience in requirements gathering and translating requirements into technical deliveries.
• Excellent communication skills and confidence in presenting ideas and designs to different stakeholder levels.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Ability to learn quickly and adapt to new technologies.
• Must be comfortable working independently with minimal oversight.
• Must be comfortable working in a team setting, including swarming and peer programming.

Nice To Haves

• Experience in Observability is a plus.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus.

Responsibilities

• Collaborate with multi-functional teams to gather and understand business requirements, translating them into technical specifications for ServiceNow implementations.
• Provide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.
• Offer technical guidance to customers and mentor less senior team members.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Participate in identifying and resolving process bottlenecks.
• Design, develop, and implement solutions using ServiceNow platform capabilities.
• Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
• Develop and maintain ServiceNow workflows, forms, scripts, and reports.
• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).
• Customize and configure ServiceNow applications based on business needs.
• Configure the ServiceNow platform to meet the organization's ITOM requirements.
• Configure observability tools to inform on user behavior, system availability, capacity, etc., to ensure optimal performance.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Discover devices and applications across various network segments to ensure data quality of CMDB.
• Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
• Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.
• Conduct requirements analysis for the development of new features, components, and enhancements to existing components.
• Participate in design discussions and design/code walkthrough meetings.
• Design, develop, review, test, deploy, and support out-of-the-box solutions in the platform.
• Ensure compliance with customer security best practices and coding standards.
• Ensure compliance with customer reference architecture and requirement/design artifacts.
• Ensure compliance with customer development and release methodologies (CM/CI/CD).
• Navigate and adapt to various environments, providing support and working closely with customers.
• Contribute to production work, including deployments and incident and problem management.
• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.
• Stay informed about industry best practices and evolving regulatory requirements.
• Propose and implement improvements to ITOM processes and ServiceNow configurations.

Benefits

• DXC has a People First strategy and a Virtual First model.
• The majority of our workforce now works remotely and will continue to do so.
• DXC is an equal opportunity employer.
• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed